Resolve 80% of guest inquiries with hotel virtual concierge software

Personalized, on-brand guest conversations powered by guest profile data

Revinate Chat is the digital concierge for hotels that knows your guests before the conversation starts. Powered by your Revinate Core data, it automatically resolves a majority of routine inquiries, surfaces upsell recommendations, and escalates complex requests to live staff when a human touch is needed.

Discover Revinate Chat

Use cases of Revinate Chat

Automation that allows hotel managers and operators to empower their frontline teams

Turn your property and guest data into personalized, on-brand conversations, all protected inside secure browser sessions.

Drive spend with personalized guest communication

Use what you already know about your guests to deliver memorable experiences & contextually relevant upsells.

A woman chats with a hotel on her phone.

Step in without missing a beat when it matters most

Route complex chats to live agents with full conversation context & guest profile details, ensuring a smooth handoff.

A woman chats with a female hotelier via a phone and laptop.

Convert intent into direct revenue opportunities

Capture high-intent signals and surfaces them to your staff instantly, turning guest interest into high-value direct bookings.

A male and female hotel guest enjoy a meal at a restaurant.

Build trust with secure messaging

Protect your guests’ data through encrypted browser sessions and enterprise-grade security, giving them peace of mind that their personal information is safe.

Customize with your brand assets

Chat uses the Vault to combine customizable branding with your property’s unique documents to support a configurable digital concierge experience.

Communicate without language barriers

Deliver immediate, automated replies in each guest’s preferred language along with full translated transcripts for agents.

Revinate Chat composite illustrating real-time translation

Data-backed results from Revinate Chat

Digital service that feels just like your front desk, only faster.

80%

Routine inquiries resolved automatically

Seconds of median resolution time

Higher conversion vs traditional channels

Feature comparison

See how Revinate Chat stacks up against generic AI chatbots

Generic chatbots lack important guest data to provide a rich conversation experience.

Features	Revinate Chat	General AI chatbots
Send personalized messages based on guest stay history	✔ Fully integrated with guest profile data to customize responses.	✘ Operates blindly without guest data, offering generic scripts to repeated guest.
Captures intent to book	✔ Escalates guests with intent to book to a live agent who can make reservations to drive on-site revenue.	✘ Lacks the ability to capture sentiment and intent to book.
Rich media support	✔ Conversations support emojis and other file types like PDFs and images for a richer conversation experience.	✘ Confined to text-only web widgets or restricted, unoptimized channel interfaces.
Smooth handoff to live agent	✔ Passes complex requests to on-property staff via a unified inbox, with the full conversation context.	✘ Dead-ends on unrecognized inputs or drops conversations abruptly, resulting in a disjointed experience.
Brand customization	✔ Tailored to a hotels unique brand voice and custom property information and assets.	✘ Highly variable; requires intensive manual prompt engineering and custom coding to stay on-brand.
Secure guest access	✔ Protects guest interactions through a secure, private browser-based environment.	✘ Lacks secure hospitality-focused parameters, exposing guest conversations on less secure channels.
Enterprise-grade security	✔ Built as a trusted platform compliant with global data regulations and strict data encryption protocols.	✘ Relies on generic data policies that often fail to meet stringent corporate compliance standards.

How Revinate Chat works

A browser-based virtual concierge that pairs smart, context-aware AI with seamless live-agent support.

Revinate Chat is a browser-based hotel virtual concierge — no app download required. Guests access a secure Chat session via a link sent through SMS and/or email. From booking confirmation through seven days post-checkout, your guests have a direct line to your property. Chat is integrated with Revinate Core to provide context-aware responses. When a request gets complex or sensitive, Chat routes the conversation to a live agent with full conversation context, so your team can take over with ease.

Related resources

Discover how a virtual concierge supports your frontline team to deliver top-tier hospitality.

Guides and strategies on how to effectively use a virtual concierge at your hotel

A woman sitting bed in her hotel room using her phone.

Best hotel virtual concierge software

Learn all about hotel concierge technology and key features to deliver personalized communication and exceptional experiences.

A woman sits by the hotel pool using her cell phone.

Hotel virtual concierges: What to look for

Learn about why a virtual concierge would be a great addition to your hotel, benefiting both your staff and guests.

A hotel guest lays on the bed next to their mobile device.

How to get started with a virtual concierge

Discover best practices to implement the right digital concierge solution and deliver amazing experiences for your guests.

A male and female hotelier review data on a computer

How a hospitality CDP supports personalized experiences

Find out how unified data from a CDP can complement your virtual concierge to deliver personalized guest conversations.

What is a digital concierge for hotels, and how is it different from a chatbot?

A digital concierge for hotels is integrated with your guest data and brand content, whereas a generic chatbot relies on keyword matching and scripted flows. A digital concierge knows who is asking the questions, remembers their history, and responds with the accuracy and tone of your property.

Will Revinate Chat replace our front desk team?

No. Revinate Chat handles the routine 80% of guest inquiries — WiFi details, check-in times, breakfast hours — so your team can focus on the guests standing in front of them. When a situation requires human intervention and expertise, Chat escalates the conversation immediately, along with the full context.

How is Chat different from your previous Ivy messaging product?

Chat is a completely new product built on modern web-based technology. It is a browser-based chat experience (no app download required), deeply integrated with Revinate Core for context-aware personalization. It is customizable to your brand and designed to convert website visitors into direct bookings. It serves as a replacement for SMS- and WhatsApp-based Ivy messaging with an encrypted, professional-grade communication experience.

Join the waitlist

Get the inside scoop on how hotels are using Revinate Chat to improve the guest experience.