Ensure every guest interaction is on brand

The Vault equips Revinate Chat with the property details and brand context needed to accurately represent your hotel

The Vault provides Revinate Chat with a single source of truth for your entire property — from logos to spa hours. Every automated guest interaction perfectly matches a property’s unique identity without any extra manual work, because the Vault automatically provides Revinate Ivy, our AI layer, with the exact property-specific context needed to deliver accurate answers.

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Use cases of Revinate Vault

Revinate Vault provides Ivy with the property information and brand voice needed for accurate messaging in Revinate Chat.

Maintain brand identity across every interaction

Gain peace of mind knowing every digital guest interaction follows your property’s unique identity.

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Give Ivy the context to sound like your team

Turn property documents into searchable data, allowing Ivy to answer guest questions accurately.

Ivy uses documents inside the Vault

Deliver specific, brand-aligned guest answers

Fine-tune your brand’s tone of voice by having a conversation with Ivy, marking your favorite replies.

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How Revinate Vault works

Gain consistent brand identity across every interaction

The Vault is the single source of truth where hotels store brand assets and property details. Simply upload documents right into the Vault, and Ivy automatically scans them to fill in property facts, settings, and branding mappings. Revinate Chat will provide responses based on your data, not generic answers.

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Frequently asked questions

Learn more about Revinate Vault

The Vault stores guest-facing property data, not guest data or PII. The data uploaded to the Vault is not used to train AI models and is retrieved in real time by Revinate Chat as data context for each individual action. The terms and conditions laid out in Revinate’s Trust Center apply to the Vault.

The Vault accepts the following documents: PDF, .doc, .docx, .txt

Each individual file must be under 20 MB, but there are no storage limitations.

In addition to the 60 standard custom FAQs available, you may also add up to 50 custom FAQs.

Yes, the Vault is included with the Revinate Chat subscription.

The Vault currently only supports Revinate Chat and cannot be purchased separately.

When a guest asks a question, our AI, Ivy, instantly pulls real-time information directly from your hotel’s verified content in the Vault. If a guest’s request lacks available information, Ivy automatically triggers a seamless handoff to your live staff.

See the Vault in action.

Discover how the Vault works with Revinate Chat.