Customer story: Encouraging guest reviews
Reputation management is particularly difficult for large hotel groups. With so many properties, how can you possibly take stock of reviews and assess your results?
For GCH Hotel Group, Revinate Guest Feedback was exactly the solution they needed.
After going live, the hotel group was able to increase its review response rate and even boost their average rating. Discover how they did it.
Related links
EMEA reputation management overview
Respond to negative reviews
Global reputation management overview