Every reservation sales team is capable of doing great things. In fact, our research shows that the voice channel can drive up to 80% of a property’s revenue. But agents need the proper support to be successful.
What does that entail, exactly? Here are some of our top tips for improving your hotel call center:
- Implement call scoring
- Develop a sales mindset among your team
- Standardize note taking
- Adopt the right technology solutions
- Provide ongoing coaching
And there are plenty of other tactics you can leverage to ensure your reservation sales team drives as many direct bookings as possible. Take a look at our comprehensive guide on the topic to learn more.
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