Get results: Give agents the tools they need

2 hotel call center agents working with guests over the phone

Every reservation sales team is capable of doing great things. In fact, our research shows that the voice channel can drive up to 80% of a property’s revenue. But agents need the proper support to be successful.

What does that entail, exactly? Here are some of our top tips for improving your hotel call center:

  1. Implement call scoring
  2. Develop a sales mindset among your team
  3. Standardize note taking
  4. Adopt the right technology solutions
  5. Provide ongoing coaching

And there are plenty of other tactics you can leverage to ensure your reservation sales team drives as many direct bookings as possible. Take a look at our comprehensive guide on the topic to learn more.

Get the guide >>

Related links

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Voice channel overview


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