Hotel managers work tirelessly to please guests, keep their establishments running smoothly, and operate in the black. However, this is not always the easiest or most rewarding job. Having a plan of attack to keep the facility running smoothly is key. Here are some tips to help you develop a hotel management strategy:
Keep Staff In the Loop
Whether there are new updates to the computer system, a change in policy or anything occurring that could impact the hotel, it is important to keep staff up-to-date. You may want to schedule regular staff meetings, send a “blast” email to all employees, or use a whiteboard to keep everyone informed of the latest. Whatever the method, just make sure you update everyone on a consistent basis.
Happy Staff are Productive Staff
In addition to keeping employees informed, do what you can to boost employee morale. Listen to their concerns, find ways to connect, and make every member of the team feel important. Additionally, you should reward employees who perform well, especially when that performance is directly related to the guest experience. For example, celebrate positive online reviews, especially when a specific member of the team is mentioned by name. After all, the happier every employee is, the better the workday will go — and the better the services your guests will receive.
Always Find Ways to Improve
Managing a hotel is a job that will never be boring. Technology will change, employees will come and go, and the property will grow. Find ways to stay current with all these changes, from taking additional classes to reading company documentation. You should also stay up-to-date with the latest innovations in hospitality technology. Is there a solution out there that can improve the efficiency of your operations? Save your staff time? There is always something you can do to improve.
Prepare for the Worst
You likely hope that every day of hotel management goes smoothly and that you will have few emergencies or “hitches,” but the reality is, no hotel is perfect. Prepare for the worst by having an emergency plan in place and knowing how you will respond to worst-case scenarios.
Treat the Hotel as Your Own
While you may be “just” a manager, the hotel is your responsibility to manage and grow. Take the same accountability you would if you were the owner and you will see amazing growth and improvements within the hotel.
These are just a few of the things a hotel manager can do to improve his or her interactions with customers and maximize the performance of the business. Look at the business as a whole and spend time discussing any ongoing needs with other members of the staff. By doing this, you will be prepared to handle anything that comes your way and grow the organization for future success.
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