Covid-19 kept the entire hospitality industry on its toes in 2020. As hoteliers closed their doors to tourists and looked for advice on staying engaged with guests and navigating the crisis, they turned to the internet, and our blog, for guidance. Not surprisingly, our most-read articles of 2020 dealt exclusively with Covid-related hospitality trends, including email marketing and expert travel predictions and advice. Here are the top 10 posts of 2020.
As the Coronavirus began affecting travel in early March, we provided hoteliers with ready-to-use templates to help them engage with guests and share safety protocols.
It’s always fun to revisit predictions. On April 3rd we published our predictions for the industry post COVID-19. We think we nailed it!
By April, room cancellations were rampant. Our experts addressed the problem by pulling together a list of suggestions to mitigate hoteliers’ losses.
By the end of April, reality that Covid-19 was not going to be a flash in the pan was beginning to set in. We scoured the internet to uncover the most popular theories about when travel would recover. Again, we nailed it!
In early May, hundreds of hoteliers participated in a Cornell University webinar to get the experts’ take on recovery and how to mitigate losses. We shared our biggest takeaways from the session in this blog post.
When we wrote this blog post back in March, we might have been a wee bit naive. Our initial advice was to stay calm, protect your staff and encourage guest engagement. It was good advice but truth be told, we had no idea the toll the pandemic would take on the industry.
As many hotels prepared to reopen at the end of April, we reached out to hoteliers and industry experts to capture advice for moving forward. This article summarized their advice.
Revinate surveyed hoteliers at many points throughout the pandemic. This blog post surfaced the results from our first industry survey to help hoteliers feel less alone in their struggle against the pandemic.
Even during Shelter-in-Place, many hoteliers found creative ways to connect with guests and make their days at home a little bit brighter. We shared some great examples in this blog post.
Today, we’re all experts in writing a friendly Covid-19 email. But early in the pandemic many struggled with tone and language. In this post we combed through dozens of emails that we received from hotels and hospitality companies of all sizes to share some best practices.
As we head into 2021, we are honored that hoteliers around the world rely on us to shed light on hospitality trends, predictions, email marketing best practices and news that hoteliers need to know. If you’re not already a Revinate customer, please reach out to book a meeting with us today. We would love to share our solutions for guest feedback, marketing and hotel CRM.