What’s new at Revinate
Latest product releases
Want to see what’s new and improved across all Revinate products? You’re in the right place. See why 12,500+ hotels across the world trust Revinate to power $17.2 billion in direct revenue.
Featured highlights
Connect – API out
Revinate’s new API allows hotels and groups to streamline data access, improve data accuracy, and enable more personalized customer interactions by pulling merged profile and reservation data through a secure API. Add-on for our customers.
Connect – Rich Guest Profile® Data
This new two-way integration functionality will surface valuable guest profile data from Revinate Guests within the PMS environment, resulting in enhanced user workflows and better guest experiences, while maintaining the integrity of existing systems. Available as an add-on for our customers.
Connect – Database batch sync
We provide hotels & groups with a secure, complete, and automated push of enriched customer data directly into their cloud data warehouse. This feature is available as an add-on for customers.
On the horizon
Granular segmentation
Drive ancillary revenue spend by leveraging granular data by individual outlets. With our segment builder you can personalize campaigns based on how and where your guests spend, from the poolside cafe to the high-end steakhouse.
Outlet revenue attribution
Prove ROI on more than just room nights. With Outlet Revenue Attribution, you’ll gain full visibility into how your email campaigns drive revenue and reservations across connected restaurants, spas, and golf courses.
Automated call scoring
Reservations managers and supervisors can save time by analyzing calls with AI to improve overall agent performance and coaching effectiveness. Available as an add-on for our customers.
Guest messaging
A browser-based digital concierge that understands who your guest is before the conversation starts. Integrated with the Revinate CDP, Chat pulls stay history, loyalty tier, and preferences to deliver hyper-personalized responses and real-time upsell recommendations.
Previously announced updates
Sentiment analysis
By layering in advanced AI, Revinate now provides a more nuanced understanding of the true intent and context behind guest feedback, such as double negatives and complex phrasing. First of planned updates to improve reporting accuracy and consistency. Included for Revinate customers.
Advanced segmentation
Create segments based on guest profiles, reservations, engagement, transactional, and survey data, and send more personalized emails that drive engagement. Included for Revinate customers. See demo here →
Guest Intelligence Report
Guest Intelligence Report gives you insights into guest demographics and booking behavior, so you can optimize pricing and target high-value segments. Add-on for our customers.
AI-enhanced email composer
Use AI-enabled features to effortlessly generate headings, text, CTA text, and images, so you can create and elevate campaigns faster than ever. Included for our customers.
Loyalty tiers
Display guests’ loyalty tier directly on their Rich Guest Profile. Tiers, based on historical reservation data, are customizable – you are in control of the qualifying timeframe. Included for customers, see here →
Arrivals & departures
Get a daily report of guests arriving and departing. Capture more data or provide additional upsells/add-ons with insight into reservations and on-site system integrations. Included for our customers, see here →
Embedded video
Revinate Marketing Pro customers, embed your brand videos directly within the email composer, making email campaigns for guests more engaging and dynamic. Add-on. Revinate customers, watch it live →
Countdown timers
Run a real-time countdown timer within your email marketing campaigns to create urgency and boost your conversions. Add-on for Revinate customers. See it here →
Content auditor
Avoid missing alternate text for images, missing links in buttons or menus, and missing image URLs with our content auditor. Catch errors early to send polished emails quickly. Included for our customers. See here →
Subscription preferences
Gain control with translation and customizable, on-brand unsubscribe/double opt-in pages. Make subscription management straightforward. Included for customers. See here →
Saved blocks
Save up to 25 content blocks in the email composer to reuse across campaigns. Share the blocks across your account so your team stays consistent and builds emails faster. Add-on for our customers. See it here →
Inbox previews
Preview campaigns in dark mode, across inbox types and clients, without leaving the composer. Catch rendering issues to deliver a flawless experience before sending. Included for customers. See here →
Campaign insights
Get deeper insights into guest engagement with two new insights: Apple MPP-driven opens and browser identity opens. Make smarter, data-driven decisions. Included for customers. See it here →
