What’s new at Revinate

Latest product releases

Want to see what’s new and improved across all Revinate products? You’re in the right place. See why 12,500+ hotels across the world trust Revinate to power $17.2 billion in direct revenue.

Featured highlight

Sentiment analysis

By layering in advanced AI, Revinate now provides a more nuanced understanding of the true intent and context behind guest feedback, such as double negatives and complex phrasing. First of more planned updates to improve reporting accuracy and consistency. Included for Revinate customers.

On the horizon

Granular segmentation

Drive ancillary revenue spend by leveraging granular data by individual outlets. With our segment builder you can personalize campaigns based on how and where your guests spend, from the poolside cafe to the high-end steakhouse.

AI automated call scoring

Reservations managers and supervisors can save time by analyzing calls with AI to improve overall agent performance and coaching effectiveness. Available as an add-on for our customers.

Connect – API out

Revinate’s new API allows hotels and groups to streamline data access, improve data accuracy, and enable more personalized customer interactions by pulling merged profile and reservation data through a secure API. Add-on for our customers.

Open for early access! Email us →

Connect – Rich Guest Profile® Data

This new two-way integration functionality will surface valuable guest profile data from a hotel’s CDP within the PMS environment, resulting in enhanced user workflows and better guest experiences, while maintaining the integrity of existing systems. Available as an add-on for our customers.

Open for early access for Opera PMS! Email us →

Connect: Database batch sync

We provide hotels & groups with a secure, complete and automated push of enriched customer data directly into their cloud data warehouse.

Previously announced updates

Advanced segmentation

Create segments based on guest profiles, reservations, engagement, transactional, and survey data, and send more personalized emails that drive engagement. Included for Revinate customers. See demo here

Guest Intelligence Report

Guest Intelligence Report gives you insights into guest demographics and booking behavior, so you can optimize pricing and target high-value segments. Add-on for our customers.

Guest Intelligence Reports

AI-enhanced email composer

Use AI-enabled features to effortlessly generate headings, text, CTA text, and images, so you can create and elevate campaigns faster than ever. Included for our customers.

Loyalty tiers

Display guests’ loyalty tier directly on their Rich Guest Profile. Tiers, based on historical reservation data, are customizable – you are in control of the qualifying timeframe. Included for customers, see here →

Loyalty tiers

Arrivals & departures

Get a daily report of guests arriving and departing. Capture more data or provide additional upsells/add-ons with insight into reservations and on-site system integrations. Included for our customers, see here →

Arrivals & departures

Embedded video

Revinate Marketing Pro customers, embed your brand videos directly within the email composer, making email campaigns for guests more engaging and dynamic. Add-on. Revinate customers, watch it live →

Embedded video

Countdown timers

Run a real-time countdown timer within your email marketing campaigns to create urgency and boost your conversions. Add-on for Revinate customers. See it here →

Avertine email countdown timer

Content auditor

Avoid missing alternate text for images, missing links in buttons or menus, and missing image URLs with our content auditor.  Catch errors early to send polished emails quickly. Included for our customers. See here →

Content auditor

Subscription preferences

Gain control with translation and customizable, on-brand unsubscribe/double opt-in pages. Make subscription management straightforward. Included for customers. See here →

Page preferences

Saved blocks

Save up to 25 content blocks in the email composer to reuse across campaigns. Share the blocks across your account so your team stays consistent and builds emails faster. Add-on for our customers. See it here →

Saved blocks

Inbox previews

Preview campaigns in dark mode, across inbox types and clients, without leaving the composer. Catch rendering issues to deliver a flawless experience before sending. Included for customers. See here →

New inbox previews

Campaign insights

Get deeper insights into guest engagement with two new insights: Apple MPP-driven opens and browser identity opens. Make smarter, data-driven decisions. Included for customers. See it here →

Campaign insights

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