Revinate vs Cendyn
Stop struggling with Cendyn’s pieced-together solutions tools. Switch to Revinate and deliver seamless guest experiences with a fully-integrated, hospitality-first platform.
How Revinate stands apart from Cendyn
We consolidate data from Voice, CRM, CDP, Feedback, and Messaging into a unified system.
Our AI-powered data engine provides a 360° view of your guests, combining disparate data.
Personalize better with onsite reservations and engagement data filters across hotel portfolios.
Accelerate your marketing efforts, sending campaigns 12x faster than Cendyn.
| Features |  |
 |
|---|---|---|
| Unified Platform | ✔ Yes. Purpose-built & fully integrated for hospitality. | ✘ No. Disjointed & pieced together through acquisitions. |
| Guest Data Management | ✔ Real-time, unified, and de-duped with AI-powered Identity Resolution. | ✘ Batch-processed, delayed & error-prone with “match-and-merge” maintenance. |
| Segmentation Capabilities | ✔ Unlimited, flexible, and easy to customize. | ✘ Capped at 70 options and restrictive. |
| Ease of Use | ✔ Intuitive & user-friendly. Designed for hotel marketers. | ✘ Complex & confusing. Requires more training and workarounds. |
| Customer Support | ✔ 24/7 global support help from hospitality experts. | ✘ Limited hours & availability for global teams. |
| Customer Impact | ✔ More revenue from direct bookings, better guest experience, higher ROI. | ✘ Missed opportunities, stale data, frustrated teams. |
Customers who switched to Revinate from Cendyn report
ROI achieved within 90 days
Best in class customer support
Reach your guest experience goals and revenue targets with the support of our expert implementation, customer success, and around-the-clock support teams. As a Revinate customer, you’ll benefit from our industry-expert implementation, customer success, and support teams, all dedicated to helping you achieve your guest experience and revenue goals.
Unlike Cendyn, our customer support team is available 24/7, regardless of your time zone. Additionally, you’ll have access to unlimited training resources, including videos, articles, office hours, live trainings, and certifications, to ensure you’re fully equipped to succeed.
Revinate instantly gave us a centralized hub for our guest marketing efforts. Our guest database has grown, along with a measurable shift in our direct booking strategy.
Marc Winchell
Corporate CRM Manager, Pacific Hospitality Group
Revinate CDP vs. Cendyn PushTech FAQ
Revinate’s hospitality-centric Customer Data Platform is natively built rather than pieced together through acquisitions. That allows for our guest communication channels for email, voice, web, and messaging to integrate seamlessly with the CDP — so you can collect guest data from every touchpoint with the guest. Paired with a large ecosystem of partners and the highest-rated customer success team in the industry, Revinate CDP is the go-to choice for hotels around the world.
Revinate holds the industry’s most efficient and supportive launch process available to hoteliers. This is largely due to the Revinate Implementation team who skillfully lead customers through the onboarding process – from PMS integration to launching your first campaigns. They work closely with your team to build and manage a comprehensive project plan to quickly get your account live. Customers on Revinate perceive an average of 10X ROI in 90 days.
Yes! We believe that working together is the best way for our businesses — and our customers — to thrive. We partner and integrate with leading hotel technology providers. It’s part of the reason why more than 12,000 hotels bank on Revinate.
Our customer support team is best-in-class with deep hospitality expertise and available around the clock. Our team knows the hospitality industry inside and out, and we truly partner with hoteliers to help you achieve your goals. Whether you are working with our implementation, customer success, or customer support team — you’re guaranteed support.
Cendyn uses a traditional matching algorithm, which is less accurate and only matches guest profiles by first name, last name, or email. On the other hand, Revinate’s Identity Resolution, powered by AI, takes into account additional fields beyond first name, last name, and email to give customers one true view of their guests across the entire portfolio. And as a result, customers typically find that they have more loyal guests than they may have realized.