The Marker Waterfront resort key west and southernmost beach resort drove $4.9m in revenue in 12 months

Using Rezforce to capture more direct bookings through inbound calls

The Marker Waterfront Resort Key West and Southernmost Beach Resort, both part of Highgate, generated $4.9 million in revenue in just 12 months by implementing a proactive inbound call strategy with RezForce.

In this customer success video, the Revinate team explains how RezForce helped the resorts capture direct bookings during peak hours, after hours, and when on-property teams were short-staffed. By ensuring trained reservation agents were always available, the hotels maximized every inbound call opportunity while collecting valuable guest data for future communication.

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