What is inGuest?

Guest Marketing
Guest Profiles
Mobile App
Request Center
Feedback Suite

Guest Marketing

Access a powerful communication command center! Powered by Rich Guest Profiles, send ultra-targeted guest communications from booking to loyalty.

  • Automated communications throughout the guest lifecycle
  • Trigger based and custom marketing campaigns
  • Email & SMS text messages
  • Deep segmentation and targeting
    (e.g. Twitter VIPs and wine lovers)
  • Guest Profiles

    Know your customers. Get unprecedented access to guest data so you can understand their needs and exceed their expectations.

  • Guest stay and spend history
  • Interests and preferences
  • Hotel comments, history and insights
  • Easy loyalty and survey program integration
  • Mobile App

    Deliver what your guests want - the ultimate remote control for their stay. Give guests access to your staff and hotel 24/7.

  • Advanced check-in and up-sell
  • 2-way guest communications
  • Room service and F&B ordering
  • Service and concierge requests
  • Easy set-up and hotel systems integration
  • Request Center

    Open up new communication channels with your guests and provide your staff with the ultimate center for request management so they can be more efficient and responsive.

  • Multi-group workflow management
  • 2-way guest communication
  • Email and SMS alerting
  • Multi-level escalation
  • Integration with local business content sources and maps
  • Guest Feedback Suite

    Capture, measure and optimize the guest experience by bringing together all feedback into a single, integrated system.

    ONLINE REPUTATION MANAGEMENT

    The industry standard for tracking and managing online reviews and social media mentions.

    POST-STAY SURVEYS

    A modern, review-style survey that automatically submits reviews to TripAdvisor for publication.

    ON-SITE SURVEYS

    An innovative iPad solution for collecting real-time guest feedback.