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Don’t be afraid to start from scratch
Hotel Moment WITH KAREN STEPHENS Episode 114 In this week’s episode of the Hotel Moment podcast, Hans Meyer, Co-Founder & Managing Director at Zoku, joins Karen Stephens, with an enlightening perspective that counters the traditional setup for hotel accommodations — a hybrid model — combining office spaces and hotel rooms for a multi-functional guest experience. Hans also shares why hotels can go beyond a “heads in beds” approach to [...]
From anonymous to appreciated — personalizing for repeat guests
Hotel Moment WITH KAREN STEPHENS Episode 113 In this week’s episode of the Hotel Moment podcast, John Burns, President of Hospitality Technology Consulting, joins Karen Stephens, Revinate CMO, to offer a solution to the age-old problem of, quite simply, knowing who your guests are. More specifically, John emphasizes the need to move from “anonymous to appreciated” when it comes to recognizing your repeat guests and providing them with the [...]
2025 hospitality market outlook
Hotel Moment WITH KAREN STEPHENS Episode 112 In this week’s episode of the Hotel Moment podcast, Jan Freitag, National Director of Hospitality Market Analytics at CoStar Group, joins Karen Stephens, Revinate CMO, to share CoStar’s latest forecast data with tips on how hoteliers can be a bit more market savvy as they sift through ADR numbers, occupancy rates, and consumer trends. With a simple heuristic, Jan makes it easy [...]
2025 hospitality trends: What every hotelier should know
Every year, industry experts predict the future of hospitality. Trends emerge — some with staying power and some that quickly fizzle out. But we’re predicting some innovative hospitality trends for 2025 that may very well change your business strategy for the better. Now, you know that staying in the moment is important in the hospitality industry. For example, when a guest arrives at your hotel, you focus on delivering an exceptional experience — from a [...]
Navigate AI with authenticity and preserve the human touch
Hotel Moment WITH KAREN STEPHENS Episode 111 In this week’s episode of the Hotel Moment podcast, Evan Crawford, Vice President of Marketing a Pyramid Global Hospitality, joins Karen Stephens, Revinate CMO, to advocate for the use of AI in marketing and analytics, but with some stipulations. Evan reminds every hotelier that their brand, their brand voice, and their authenticity mean everything when it comes to garnering valuable trust from [...]
Industry experts predict key hospitality trends for 2025
Hotel Moment WITH KAREN STEPHENS Episode 110 In this week’s episode of the Hotel Moment podcast, we’re unveiling the trends that some of the industry's sharpest minds believe will transform hospitality in 2025. At the beginning of every new year, hoteliers are swarmed with industry predictions and left to decipher which trends to give credence to and which trends to ignore completely. And on top of that, you’re trying [...]