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Grande Colonial Hotel enhances guest communication with smart messaging
Grande Colonial Hotel enhances guest communication with smart messaging Staff workload 35% automation rate, reducing staff workload Resolution time 31-minute average staff resolution time, ensuring timely responses to guest requests Guest rating 4.8 average guest rating, reflecting the hotel’s continued excellence in service Ivy is a significantly more advanced solution than our previous system. Its AI-powered [...]
National Hotel Marketing Conference, 2025
NHMC, 2025 Join Revinate at National Hotel Marketing Conference, Thursday, May 1st, 2025 Learn how the voice channel can drive direct bookings in 2025. Drop by our table! Watch our live sessions led by our EMEA team: The power of voice: discover the channel that drives direct bookings John Mullen, Senior Territory Sales Manager (UK), Revinate Direct booking strategies & how The Landmark London drove sales growth to maximise profit Dylan Cole, Managing [...]
Mews Unfold, 2025
Mews Unfold Meet with Revinate on Wednesday, April 30th, 2025 Watch our main stage session "How to unlock productivity" With Bryson Koehler, Revinate CEO, and guests Follow our Product Demo Led by Dylan Cole, Managing Director of Sales, EMEA Learn more about our solutions to help you drive direct bookings in 2025 Connect with your fellow regional hospitality professionals Connect with us on-site! Wednesday, April 30, [...]
2025 Hotel email marketing strategy: Monthly tips for success
How do you see 2025 panning out? Have you planned your strategy and email marketing calendar for the year? How about a fully booked hotel, an inbox flooded with inquiries, and your campaigns driving more direct bookings than ever? Sounds good? Shifting share away from OTAs to impact your bottom line is always a welcome addition! Let’s make it happen. And it all starts with establishing your email marketing calendar for 2025. Email marketing is [...]
How One King West transformed the guest journey with AI-powered text messaging
How One King West transformed the guest journey with AI-powered text messaging Guest engagement 16% guest engagement rate with an opt-out rate of only 0.91% Guest inquiries 13 minutes to resolve guest inquiries with 31% automation rate Guest satisfaction 4.7 out of 5 average rating among hotel guests “Once we switched to Revinate Ivy, thanks to [...]
Personalized luxury: How email design enhances the guest journey
Hotel Moment DEEP DIVE WEBINARS From pre-arrival communication to post-stay follow-ups, every touchpoint matters. Your email design isn’t just a marketing tool — it’s an extension of your brand and the experiences you offer. This webinar will explore how email design can elevate your guest journey, leaving lasting impressions and driving measurable results. Watch now Meet your hosts Dylan Cole, Managing Director Sales, EMEA, [...]