Featured articles
The Revination – July 2025
The Revination July 2025 Explore Revinate’s monthly digest of hospitality’s latest insights and tips. As hoteliers, we know you’re flooded with information. The Revination simplifies that noise, making it easier for you to focus on what’s happening in hospitality, why it matters, and what action you can take today. We also share our perspective on industry trends and highlighting the strategies driving game-changing results for hotels like yours. Subscribe on LinkedIn. [...]
How Evermore Resort reduced their call abandonment rate by 92%
How Evermore Resort reduced their call abandonment rate by 92% Abandonment rate 92% drop in call abandonment in 1 year Call center 467% increase in call center agents Outbound revenue 36% of total revenue in 1 month The software was clearly best-in-class—but what really drove our purchase decision was how amazing the Revinate team was. [...]
How Mainsail Lodging & Development drove ~$1M in revenue in one month
How Mainsail Lodging & Development drove ~$1M in revenue in one month Voice channel revenue ~$1M in voice channel revenue in a single month Outbound revenue $80,000 over outbound revenue target Real-time team coaching 100% visibility into calls for live coaching What I love about Revinate Reservation Sales is everything is right there — every [...]
How Nemacolin drove $4.5M in outbound revenue
How Nemacolin drove $4.5M in outbound revenue Outbound revenue $4.5M in outbound revenue in 1 year Team performance Increased data-driven coaching Lead follow-up Personalized outreach drives conversions Our team is hungry for revenue. They won’t stop until they get an answer — and Reservation Sales tells them exactly where to focus. Melanie Lindemulder Reservations Manager [...]
Recast: If you’re willing to pay, we will give it to you
Hotel Moment WITH KAREN STEPHENS Episode 127 In this recast episode of Hotel Moment, we revisit Karen Stephens' conversation with Casper Overbeek, Chief Product Officer at citizenM. Casper shares eye-opening insights into citizenM's groundbreaking paid subscription loyalty program and their distinct approach to personalization across different cultures. From their guaranteed availability promise to their fascinating observations about European versus American guest preferences, discover how citizenM is reimagining hotel loyalty [...]
How Zehnder’s Splash Village improved guest communication and service
How Zehnder’s Splash Village improved guest communication and service Call volume 90% decrease in calls to front desk Guest engagement 54% response rate — more than double the industry benchmark of 24.3% Service recovery Guests are able to report issues discreetly via text Ivy has drastically changed everything we do—the communication with our guests is [...]