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How Zehnder’s Splash Village improved guest communication and service
How Zehnder’s Splash Village improved guest communication and service Call volume 90% decrease in calls to front desk Guest engagement 54% response rate — more than double the industry benchmark of 24.3% Service recovery Guests are able to report issues discreetly via text Ivy has drastically changed everything we do—the communication with our guests is [...]
Grande Colonial Hotel enhances guest communication with smart messaging
Grande Colonial Hotel enhances guest communication with smart messaging Staff workload 35% automation rate, reducing staff workload Resolution time 31-minute average staff resolution time, ensuring timely responses to guest requests Guest rating 4.8 average guest rating, reflecting the hotel’s continued excellence in service Ivy is a significantly more advanced solution than our previous system. Its AI-powered [...]
How One King West Hotel & Residence transformed the guest journey with AI-powered text messaging
Customer stories How One King West Hotel & Residence transformed the guest journey with AI-powered text messaging HOTEL TYPE: Independent SOLUTIONS USED: Revinate Ivy REGION: North America Goal Improve guest experience & reduce manual workload to maximize staff resources Strategy Automate omnichannel guest communication Results Improved response time and customer satisfaction scores times [...]
Grand Hotel Excelsior Vittoria nudges guests
Inspiration Grand Hotel Excelsior Vittoria nudges guests Subject line(s): Missed Something? / Last Chance! Secure Your Dream Getaway Sent: 1 minute after abandonment / 2 days later at 06:00 a.m. CET Brand: Grand Hotel Excelsior Vittoria Category: Cart abandonment Hotel location: Sorrento, Italy (EMEA) Our thoughts: Sometimes, all your guests need is a nudge to finish their booking. Grand Hotel Excelsior Vittoria campaigns highlight the importance of a Shopping [...]
Revinate office hours for IHG hoteliers
Revinate office hours for IHG hoteliers With office hours, you set the agenda. Don’t have time to stay the full session? No problem! Feel free to drop in and out. Office hours will not be recorded for distribution after the session. Questions will be answered on a first-come, first-served basis. Upcoming Office Hours: Mar 12th, 2025 -- 11a.m. SGT Register now May 8th, 2025 -- 11a.m. SGT Register now July 16th, [...]
How Edgewood Tahoe Increased Booked Revenue by 83%
How Edgewood Tahoe increased booked revenue by 83% Lifetime revenue $5.7M in lifetime revenue from Revinate Marketing campaigns Outbound revenue 98% improvement in outbound revenue with Reservation Sales Inbound call conversion 56% improvement in inbound call conversion with Reservation Sales Integrating our marketing and reservation strategies has been the key to our success, allowing us to create a seamless [...]