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Strategies for Boosting Peak Season Revenue at a Seasonal Hotel
Customer stories Strategies for Boosting Peak Season Revenue at a Seasonal Hotel HOTEL TYPE: Independent SOLUTIONS USED: Reservation Sales REGION: North America Goal Maximize revenue per booking during the high season Strategy Empower reservation agents with outbound sales programs Results $1.6M revenue in the first year, +42% outbound revenue The [...]
Revinate Marketing – A Lifeline During the Pandemic
Customer stories Revinate Marketing – A Lifeline During the Pandemic HOTEL TYPE: Group SOLUTIONS USED: Guest Feedback, Guest Marketing REGION: EMEA Goal Personalized experiences across the guest journey Strategy Data-driven segmentation for personalized emails and on-site experiences Results More personalized service and communications to drive revenue The brand The Stafford [...]
Cragun’s Resort
Customer stories Cragun’s Resort HOTEL TYPE: Independent SOLUTIONS USED: Reservation Sales REGION: North America Goal Gain more insight into guests to drive reservations Strategy Add automated emails and deeper call and attributed booking insights Results 35% average open rate across email campaigns, $400K in revenue from one personalized email [...]
Finding Success From the Local Market During the Pandemic
Customer stories Finding Success From the Local Market During the Pandemic HOTEL TYPE: Group SOLUTIONS USED: Guest Feedback, Guest Marketing REGION: APAC Goal Driving revenue during Covid-19 Strategy Email promotions targeted at local market Results Repeat bookings that allow doors to remain open during pandemic The brand Resplendent Ceylon is [...]
How the right data helped Auberge Resorts create exceptional sales and support experiences
Customer stories How the right data helped Auberge Resorts create exceptional sales and support experiences HOTEL TYPE: Auberge Resorts Collection SOLUTIONS USED: Reservation Sales REGION: North America Goal Control reservation abandonment with fewer staff Strategy Equip reservation staff with more data and ability to create outbound call campaigns Results Realized 30-40% higher conversion rates than competitors [...]
InterContinental Grand Stanford Hong Kong achieves email open rates that are double the industry average
Customer stories InterContinental Grand Stanford Hong Kong achieves email open rates that are double the industry average HOTEL TYPE: Group SOLUTIONS USED: Email Marketing REGION: APAC Goal Driving direct bookings during Covid-19 Strategy Highly targeted offers based on guest preferences Results Email open rates that are double the industry average [...]