Reputation Management
Make Online Hotel Reviews Easy
Boost online rankings by efficiently managing reviews from sites like Google, Booking.com, and TripAdvisor all in one place.
“Revinate easily saves us 8 hours a week, if not more, by pulling content from thousands of sources into a single location. It easily pays for itself each month in time savings.”
- Lisa Juliot, Social Media Community Manager, Crown Paradise Club
Consolidate Online Reviews
Save time by seamlessly aggregating online reviews from sites like Booking.com, TripAdvisor, Facebook, and Google into a single dashboard
In-App Responses
Quickly and easily respond to reviews without leaving the Revinate
Workflow Management
Ensure organized, fast follow-up across your team with a robust ticketing system
Competitive Benchmarking
Stay on top of your competitors’ ranking, strengths, and weaknesses while comparing your hotel’s own performance.
Social Media Monitoring
Simplify social media management by linking accounts to monitor follower engagement and post hotel updates
Guest Surveys
Boost Your Hotel’s Online Ranking and Reviews
Revinate surveys are the best way to collect guest feedback, improve guest experience, and lift review volume and rankings.
“Being on the first page of TripAdvisor has huge benefits to our direct bookings. Revinate is the best decision I’ve made for this hotel so far.”
- Phillip Lategan, General Manager, Morning Star Express Hotel
Guest Satisfaction Surveys
Gather valuable guest feedback with modern, responsive, easy-to-complete post-stay surveys.
TripAdvisor & Google Publishing
Boost rankings by enticing guests to publish reviews to TripAdvisor and Google directly from completed surveys.
Mobile Responsive
Make it easy for guests to provide feedback with mobile-optimized emails and surveys that look Great on any device.
Automated Email Follow-Up
Increase survey completion rate by automating followup and thanking those who submitted a survey with a customized message.
Edit Survey Questions / NPS
Customize questions or easily add Net Promoter Score to your survey to get the feedback you need to thrive.
Conditional Questions
Get the relevant, detailed feedback you need by using logic to display or hide survey questions based on guest responses.
Segmented Surveys
Send customized surveys to specific audiences based on PMS or contact list criteria.
Department Scores / Goals
Improve guest satisfaction across all teams by monitoring how each department is performing, spotting trends, and setting alerts.
In-Stay Surveys
Get feedback while guests are on property with in-stay surveys.
Download your copy today to benchmark your hotel and uncover the insights you need for smarter hotel reputation management.
get the reportManage & Report
Track Guest Satisfaction and Department Performance in Your Hotel
Track your hotel’s progress over time with scorecards for performance on response rate, ranking, guest sentiment, and more.
“By looking at the sentiment of all of our reviews, determining strengths and weaknesses in our segmented guest surveys, and by drilling feedback down by department, Revinate helps us determine top performance areas as well as needs of improvement. Overall, Revinate has helped us elevate our guests' experiences through feedback and data.”
- Carlie Stevenson, Director of Marketing, Brittain Resorts & Hotels
Scorecard & Performance
Always know where your hotel stands with in-depth reporting on guest satisfaction and department performance.
Guest Satisfaction Reporting
Keep a close eye on your guests’ satisfaction with actionable reporting.
Sentiment Analysis
Pinpoint areas for operational improvement by discovering what guests like or dislike about your hotel across hundreds of analyzed topics.
Trends & Comparison
Spot trends by comparing review volume, ratings, and popularity between your hotels and comp set.
Real-Time Notifications
Increase staff response time and resolution by setting up notifications and real-time alerts based on review site, rating, or topic.
Auto Case Management
Streamline the survey response process so you can get in front of more prospective guests!
Custom Dashboards
Focus on what matters most with custom dashboards that show only the metrics you care about.
Take your marketing to the next level with the Hotel CRM
Boost your marketing with the power of Revinate’s Hotel CRM. Integrate with your PMS to pull in data and create Rich Guest Profiles which allow you to smartly segment your audience to maximize your marketing’s power.
Centralize the marketing for all of the hotels in your group
Collect and analyze guest feedback across multiple properties to get a holistic view of your guests. See everything at a glance with the corporate dashboard, how your hotels compare with the corporate scorecard and property ranking report.