Delight guests with Revinate Guest Feedback

Improve your guests’ experience and boost your online rankings through consolidated reputation management, guest surveys, and best-in-class reporting.

Reputation Management

Make Online Hotel Reviews Easy

Boost online rankings by efficiently managing reviews from sites like Google, Booking.com, and TripAdvisor all in one place.

76% of travelers are more likely to book a room with a higher score, even if it means paying a higher rate. - TripAdvisor

“Revinate easily saves us 8 hours a week, if not more, by pulling content from thousands of sources into a single location. It easily pays for itself each month in time savings.”

- Lisa Juliot, Social Media Community Manager, Crown Paradise Club

Consolidate Online Reviews

Save time by seamlessly aggregating online reviews from sites like Booking.com, TripAdvisor, Facebook, and Google into a single dashboard

In-App Responses

Quickly and easily respond to reviews without leaving the Revinate

Workflow Management

Ensure organized, fast follow-up across your team with a robust ticketing system

Competitive Benchmarking

Stay on top of your competitors’ ranking, strengths, and weaknesses while comparing your hotel’s own performance.

Social Media Monitoring

Simplify social media management by linking accounts to monitor follower engagement and post hotel updates

Guest Surveys

Boost Your Hotel’s Online Ranking and Reviews

Revinate surveys are the best way to collect guest feedback, improve guest experience, and lift review volume and rankings.

409% increase in new review volume on TripAdvisor seen by Revinate Surveys customers

“Being on the first page of TripAdvisor has huge benefits to our direct bookings. Revinate is the best decision I’ve made for this hotel so far.”

- Phillip Lategan, General Manager, Morning Star Express Hotel

Guest Satisfaction Surveys

Gather valuable guest feedback with modern, responsive, easy-to-complete post-stay surveys.

TripAdvisor & Google Publishing

Boost rankings by enticing guests to publish reviews to TripAdvisor and Google directly from completed surveys.

Mobile Responsive

Make it easy for guests to provide feedback with mobile-optimized emails and surveys that look Great on any device.

Automated Email Follow-Up

Increase survey completion rate by automating followup and thanking those who submitted a survey with a customized message.

Edit Survey Questions / NPS

Customize questions or easily add Net Promoter Score to your survey to get the feedback you need to thrive.

Conditional Questions

Get the relevant, detailed feedback you need by using logic to display or hide survey questions based on guest responses.

Segmented Surveys

Send customized surveys to specific audiences based on PMS or contact list criteria.

Department Scores / Goals

Improve guest satisfaction across all teams by monitoring how each department is performing, spotting trends, and setting alerts.

In-Stay Surveys

Get feedback while guests are on property with in-stay surveys.

2019 Reputation Benchmark Report

Download your copy today to benchmark your hotel and uncover the insights you need for smarter hotel reputation management.

get the report

Manage & Report

Track Guest Satisfaction and Department Performance in Your Hotel

Track your hotel’s progress over time with scorecards for performance on response rate, ranking, guest sentiment, and more.

15% increased ranking on TripAdvisor by Revinate Surveys customers

“By looking at the sentiment of all of our reviews, determining strengths and weaknesses in our segmented guest surveys, and by drilling feedback down by department, Revinate helps us determine top performance areas as well as needs of improvement. Overall, Revinate has helped us elevate our guests' experiences through feedback and data.”

- Carlie Stevenson, Director of Marketing, Brittain Resorts & Hotels

Scorecard & Performance

Always know where your hotel stands with in-depth reporting on guest satisfaction and department performance.

Guest Satisfaction Reporting

Keep a close eye on your guests’ satisfaction with actionable reporting.

Sentiment Analysis

Pinpoint areas for operational improvement by discovering what guests like or dislike about your hotel across hundreds of analyzed topics.

Trends & Comparison

Spot trends by comparing review volume, ratings, and popularity between your hotels and comp set.

Real-Time Notifications

Increase staff response time and resolution by setting up notifications and real-time alerts based on review site, rating, or topic.

Auto Case Management

Streamline the survey response process so you can get in front of more prospective guests!

Custom Dashboards

Focus on what matters most with custom dashboards that show only the metrics you care about.

Take your marketing to the next level with the Hotel CRM

Boost your marketing with the power of Revinate’s Hotel CRM. Integrate with your PMS to pull in data and create Rich Guest Profiles which allow you to smartly segment your audience to maximize your marketing’s power.

Centralize the marketing for all of the hotels in your group

Collect and analyze guest feedback across multiple properties to get a holistic view of your guests. See everything at a glance with the corporate dashboard, how your hotels compare with the corporate scorecard and property ranking report.