10 dos & don’ts for your call center
- Call center staff as revenue generators
- Scoring and coaching
- How to effectively listen to guests
Matt Juarez, VP of Contact Center Operations at Revinate, says that voice is the most profitable channel since it leads to direct bookings. A deep dive into reservations data shows that the voice channel drives 75-80% of a property’s revenue.
“Revinate has transformed our business and enabled our reservations team to drive a huge percentage of our revenue.”
– Elizabeth Benson, Director of Revenue Management, Mohonk Mountain House
“In this Call Center Guide, we’ll share a few do’s and don’ts to start your guests’ experience off on the right foot and to build brand loyalty with that first phone call.”
Karen Stephens
CMO
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More than 12,000 hotels globally rely on our guest communication hotel software. See a live demo of Revinate products and get pricing for your hotel.
More than 12,000 hotels globally rely on our guest communication hotel software. See a live demo of Revinate products and get pricing for your hotel.