Hotel Moment

WITH KAREN STEPHENS

Episode 137

Building better business relationships: From contracts to culture

In this week’s episode of Hotel Moment, Mandi Graziano, Vice President of Global Accounts for the Hotel Performance Network and a podcaster herself, joins Revinate CMO Karen Stephens to recommend that every hotelier give themselves an audit by taking a look at how they conduct themselves in any business relationship. From contract negotiation to how you show up for your guests, Mandi says it all depends on your Business Bedside Manner™.

Mandi explains the importance of differentiating who you think you are in business versus how other people see you in business, and why that matters more in your guest relationships than you may realize — and for your overall culture with your staff, too.

Tune in and find out if your hotel’s reputation aligns with your vision.

Media

How to become a better negotiator

Contract negotiation doesn’t have to be adversarial

Go into every meeting prepared

What is Business Bedside Manner®?

Meet your host

As Chief Marketing Officer at Revinate, Karen Stephens is focused on driving long-term growth by building Revinate’s brand equity, product marketing, and customer acquisition strategies. Her deep connections with hospitality industry leaders play a key role in crafting strategic partnerships.

Karen is also the host of The Hotel Moment Podcast, where she interviews top players in the hospitality industry. Karen has been with Revinate for over 11 years, leading Revinate’s global GTM teams. Her most recent transition was from Chief Revenue Officer, where she led the team in their highest booking quarter to date in Q4 2023.

Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com

Connect with Karen