Hotel Moment

WITH KAREN STEPHENS

Episode 154

Winning the holiday rush: Last-minute moves that convert | a Revinate webinar

The holiday rush is here, and last-minute bookings don’t have to mean missed opportunities.

This week, we’re featuring a webinar from our series, Hotel Moment Deep Dive, with Angela Berkey, Senior Director, Reservation Sales & CRM, CoralTree Hospitality, and Revinators Anisha Yadav, VP Customer, and Melissa McMullin, Product Marketing Manager. You’ll hear smart strategies for turning those late arrivals into big wins. From pinpointing your highest-value guests to crafting personalized emails that actually get opened, they reveal how data-driven decisions can boost your bottom line even in the busiest season.

Discover how to capture second-chance bookings, create irresistible upsells, and use outbound initiatives to stay ahead of the competition. With tips on maximizing room value and activating your team with the right incentives, this episode is packed with practical insights for making every reservation count.

Tune in and learn how to transform last-minute opportunities into revenue gold.

Media

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Booking trends to pay attention to

Maximize room value with attribute-based selling

Meet your host

As Chief Marketing Officer at Revinate, Karen Stephens is focused on driving long-term growth by building Revinate’s brand equity, product marketing, and customer acquisition strategies. Her deep connections with hospitality industry leaders play a key role in crafting strategic partnerships.

Karen is also the host of The Hotel Moment Podcast, where she interviews top players in the hospitality industry. Karen has been with Revinate for over 11 years, leading Revinate’s global GTM teams. Her most recent transition was from Chief Revenue Officer, where she led the team in their highest booking quarter to date in Q4 2023.

Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com

Connect with Karen