Products
The platform
Data engine
Data ingestion
Products
Revinate Guests
Data platform core

Revinate Ivy
Guest text messaging

Revinate Marketing
Hotel email marketing

Revinate Guest Feedback
Reputation management & surveys

Reservation Sales
Hotel voice channel sales
Channels
Explore by channel
Email channel
Driving $14B in revenue in 2025

Explore by channel
Voice channel
4x Average Stay Value

Explore by channel
Messaging channel
98% open rate
Resources
Learn
Podcast
Hotel industry thought leadership

Webinars
Hospitality industry deep dives

Strategies
Hotel marketing winning campaigns

Blog posts
Regular industry insights

Guides
Powerful expert tips

Benchmark reports
Performance data

Experiences
NAVIGATE
The hospitality networking conference

Customer stories
Real wins from hoteliers

Inspirations
Email campaign ideas

Events
Connecting and learning

Training
Education and certification
About
External
Partners
Partnership ecosystem resources

Customers
Worldwide customer information

Internal
Careers
Culture & openings

Contact
Our contact details

Inspiration

Before you go… we’re sorry to see you leave!

Sent: June 2022

Brand: Kandima Maldives

Category: Featured, Cancellation Recovery

Hotel location: Dhaalu Atoll, Maldives (APAC)

Our thoughts:

This automated cancellation recovery drip campaign is a great way to get guests who have canceled a reservation to come back and rebook. Kandima sends email #1 of 2 emails 1 hour following a cancellation and again 5 days later if the initial email has not been clicked. They exclude any guest emails that have future stays at their hotel. This cancellation recovery drip campaign has been a huge success for the hotel, generating 118 room nights in the past 30 days. The campaign has a 48% open rate and 5% click-through rate. A huge success for Kandima!

More inspiration

This “we miss you” campaign sparks repeat direct bookings at Crowne Plaza Hawkesbury Valley by IHG

Inspiration This “we miss you” campaign sparks repeat direct bookings at Crowne Plaza Hawkesbury Valley by IHG [...]

voco Melbourne Central by IHG turned cancellations into confirmed stays with this campaign

Inspiration voco Melbourne Central by IHG turned cancellations into confirmed stays with this campaign Subject line: [...]

Half Moon’s cart abandonment campaign drives 780+ room nights

Inspiration Half Moon’s cart abandonment campaign drives 780+ room nights Subject line: Drip 1: [Guest Fullname], [...]

This “we miss you” campaign sparks repeat direct bookings at Crowne Plaza Hawkesbury Valley by IHG

Inspiration This “we miss you” campaign sparks repeat direct bookings at Crowne Plaza Hawkesbury Valley by IHG [...]

voco Melbourne Central by IHG turned cancellations into confirmed stays with this campaign

Inspiration voco Melbourne Central by IHG turned cancellations into confirmed stays with this campaign Subject line: [...]

Subscribe now to get all the latest insights that drive results

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. View our Terms & Conditions here. *Required fields.