Inspiration
The Evelyn Hotel recovers lost bookings with this cancelation recovery campaign
Subject line: We’re sorry you couldn’t make it!
Sent: Recurring
Brand: The Evelyn Hotel
Category: Inspiration
Hotel location: New York City, New York (NAM)
Our thoughts:
The Evelyn Hotel won back more than 350 room nights with this automated cancelation recovery campaign. The campaign sends to guests with no other future reservation 3 days after a canceled booking. And it has captured the attention of guests and inspired future bookings — with open rates as high as 51%!
Open rate: 51%
Click-through rate: 3.5%
Room nights booked: 350+
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