Inspiration

The Evelyn Hotel recovers lost bookings with this cancelation recovery campaign

Subject line: We’re sorry you couldn’t make it!

Sent: Recurring

Brand: The Evelyn Hotel

Category: Inspiration

Hotel location: New York City, New York (NAM)

Our thoughts:
The Evelyn Hotel won back more than 350 room nights with this automated cancelation recovery campaign. The campaign sends to guests with no other future reservation 3 days after a canceled booking. And it has captured the attention of guests and inspired future bookings — with open rates as high as 51%!

Open rate: 51%
Click-through rate: 3.5%
Room nights booked: 350+

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Inspiration

The Evelyn Hotel recovers lost bookings with this cancelation recovery campaign

More inspiration

Van der Valk Schiphol drives 89 room nights with their first Revinate Marketing campaign

Black Desert Resort encourages guests to rebook before they leave property with this campaign

Kimpton De Witt builds an engaged guest database, one welcome email at a time

Van der Valk Schiphol drives 89 room nights with their first Revinate Marketing campaign

Black Desert Resort encourages guests to rebook before they leave property with this campaign

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