Inspiration

The Evelyn Hotel recovers lost bookings with this cancelation recovery campaign

Subject line: We’re sorry you couldn’t make it!

Sent: Recurring

Brand: The Evelyn Hotel

Category: Inspiration

Hotel location: New York City, New York (NAM)

Our thoughts:
The Evelyn Hotel won back more than 350 room nights with this automated cancelation recovery campaign. The campaign sends to guests with no other future reservation 3 days after a canceled booking. And it has captured the attention of guests and inspired future bookings — with open rates as high as 51%!

Open rate: 51%
Click-through rate: 3.5%
Room nights booked: 350+

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Inspiration

The Evelyn Hotel recovers lost bookings with this cancelation recovery campaign

More inspiration

InterContinental Hayman Great Barrier Reef drives 220+ room nights with the right message to the right guest

Hotel Wailea’s BFCM early access sale rewards loyalty and drives repeat bookings

The Ranch at Rock Creek sees an above-average open rate with cold lead nurture

InterContinental Hayman Great Barrier Reef drives 220+ room nights with the right message to the right guest

Hotel Wailea’s BFCM early access sale rewards loyalty and drives repeat bookings

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