Revinate® services description

Corporate reporting
Tracking of an agreed upon number of accounts under a roll-up group account. This is the functionality for hotel brands and portfolios which allows groups to track the performance of their hotels in one place, understand who their top performers were and where there was opportunity for growth.

Corporate reporting for restaurants
Tracking of an agreed upon number of restaurants under a roll-up group account. This is the functionality for hotel brands and portfolios which allows groups to track the performance of their hotels in one place, understand who their top performers were and where there was opportunity for growth.

Meeting & event planner surveys
Post-Stay surveys for Events with no PMS connection. Requires a manual or email upload of guest data to trigger surveys.

Guest Feedback starter
Revinate Reputation includes tracking of each of the contracted accounts through Revinate’s API. Up to 5 competitors are included. Additional competitor data is available at a cost.

Guest Feedback – restaurants
Revinate Reputation for Restaurants includes tracking of each of the contracted accounts through Revinate’s API. Up to 3 competitors are included. Additional competitor data is available at a cost.

Guest Feedback pro

  • Revinate Reputation includes tracking of each of the contracted accounts through Revinate’s API. Up to 5 competitors are included. Additional competitor data is available at a cost.
  • Revinate Surveys includes capabilities for soliciting, measuring, analyzing and promoting guest satisfaction via post-stay surveys (surveys sent after the guest has checked-out).
  • In-Stay Surveys (available at an extra cost) includes capabilities for soliciting, measuring, analyzing and promoting guest satisfaction via surveys sent after the guest has checked-in, but prior to the guest checking-out of the hotel.
  • Flex Surveys (available at an extra cost) includes capabilities for soliciting, measuring, analyzing and promoting guest satisfaction via surveys which are solicited in an anonymous fashion. Receive guest feedback anytime during a guest’s visit via SMS, QR Codes, EMail, WiFi and more.
  • Data Engine
    • One-Way PMS Connect
    • Cloud Data Management & Security

Guest Feedback premium

  • Revinate Reputation includes tracking of each of the contracted accounts through Revinate’s API. Up to 5 competitors are included. Additional competitor data is available at a cost.
  • Revinate Surveys includes capabilities for soliciting, measuring, analyzing and promoting guest satisfaction via post-stay surveys (surveys sent after the guest has checked-out).
  • In-Stay Surveys includes capabilities for soliciting, measuring, analyzing and promoting guest satisfaction via surveys sent after the guest has checked-in, but prior to the guest checking-out of the hotel.
  • Flex Surveys includes capabilities for soliciting, measuring, analyzing and promoting guest satisfaction via surveys which are solicited in an anonymous fashion. Receive guest feedback anytime during a guest’s visit via SMS, QR Codes, EMail, WiFi and more.
      • One-Way PMS Connect
      • Cloud Data Management & SecurityData Engine

Revinate Marketing starter allows you to create Rich Guest Profiles and smartly segment your audience to maximize your marketing’s power.

  • Marketing Starter includes One-Time & Automated Campaigns, Drag & Drop Email Builder, Campaign & Revenue Insights and unlimited logins.

CDP Starter:

  • Integrates with the Property Management System (PMS) to pull in data and create Rich Guest Profiles
  • Guests database stores unified Rich Guest Profiles to create a comprehensive understanding of portfolio and property guests
  • Advanced segmentation builder allows hotelier to create hyper-targeted segments from unified guest data
  • Loyalty tiers allows hoteliers to customize the ability to understand their most loyal guests
  • Arrivals and departures reporting helps hoteliers understand who is arriving and departing the property based on PMS reservations data

Revinate Marketing pro allows you to create Rich Guest Profiles and smartly segment your audience to maximize your marketing’s power.

  • Marketing Pro includes One-Time & Automated Campaigns, Drag & Drop Email Builder, Campaign & Revenue Insights, Database Insights, Upsell Rooms & Amenities, Guest Preferences, Loyalty Tiers, A/B Testing, and unlimited logins.

CDP Pro: Same as CDP starter, plus:

  • Ability to capture more guest data from onsite reservation systems data integrations:
    • Capture data from onsite restaurant, spa, and golf reservations systems
    • Deeper folio reservations data from the PMS
    • Additional segmentation filters from restaurant, spa, and golf reservations data

Revinate Marketing Premium allows you to create Rich Guest Profiles and smartly segment your audience to maximize your marketing’s power.

  • Marketing Premium includes One-Time & Automated Campaigns, Drag & Drop Email Builder, Campaign & Revenue Insights, Database Insights, Upsell Rooms & Amenities, Guest Preferences, Loyalty Tiers, A/B Testing, Dedicated IP for larger senders and unlimited logins.
  • One to one emails – one-off customized communication to individual guests. Reference a specific reservation to dynamically show their booking details.
  • Website Abandonment: Captures visitors’ interests via a pop up that appears when landing on the hotel’s website, asking the contact to sign up for offers. Contacts are sent to a Revinate contact list to build the database of reachable contacts and send targeted campaigns.

Revinate Marketing – lead nurture offers fully automated campaigns with in-progress leads. Non-booked leads are dynamically categorized as “Warm” or “Cold”, allowing for customized email campaigns based on the lead’s strength and recency.

Transactional emails consist of Confirmation, Modification, and Cancelation emails which are triggered based on guest events in a property management system (PMS) – e.g. a new reservation made, a change to an existing reservation or a reservation being canceled.

Shopping Cart Abandonment: Create contacts with partial booking data and trigger automated campaigns when a contact starts a reservation but does not complete the booking.

Guest Data Platform – starter integrates with the Property Management System (PMS) to pull in data and create Rich Guest Profiles which allow you to smartly segment your audience to maximize your marketing’s power.

  • Marketing starter includes One-Time & Automated Campaigns, Drag & Drop Email Builder, Campaign & Revenue Insights and unlimited logins.
  • Guest Feedback – starter: Revinate Reputation includes tracking of each of the contracted accounts through Revinate’s API. Up to 5 competitors are included. Additional competitor data is available at a cost.
  • Data Engine includes One-Way PMS Connect, Advanced Profile Synthesis, Cloud Data Management & Security, and Contact List API.

Guest Data Platform – starter plus integrates with the Property Management System (PMS) to pull in data and create Rich Guest Profiles which allow you to smartly segment your audience to maximize your marketing’s power.

  • Marketing starter includes One-Time & Automated Campaigns, Drag & Drop Email Builder, Campaign & Revenue Insights and unlimited logins.
  • Guest Feedback – pro: Revinate Reputation includes tracking of each of the contracted accounts through Revinate’s API. Up to 5 competitors are included. Additional competitor data is available at a cost.
  • Revinate post-stay surveys includes capabilities for soliciting, measuring, analyzing and promoting guest satisfaction via surveys. Also includes survey publishing capabilities.
  • Data Engine includes One-Way PMS Connect, Advanced Profile Synthesis, Cloud Data Management & Security and Contact List API.

Guest Data Platform – pro integrates with the Property Management System (PMS) to pull in data and create Rich Guest Profiles which allow you to smartly segment your audience to maximize your marketing’s power.

  • Marketing pro includes One-Time & Automated Campaigns, Drag & Drop Email Builder, Campaign & Revenue Insights, Database Insights, Upsell Rooms & Amenities, Guest Preferences, Loyalty Tiers, A/B Testing, and unlimited logins.
  • Guest Feedback – pro: Revinate Reputation includes tracking of each of the contracted accounts through Revinate’s API. Up to 5 competitors are included. Additional competitor data is available at a cost.
  • Revinate Post-Stay Surveys includes capabilities for soliciting, measuring, analyzing and promoting guest satisfaction via surveys. Also includes survey publishing capabilities.
  • Data Engine includes One-Way PMS Connect, Advanced Profile Synthesis, Cloud Data Management & Security and Contact List API.

Guest Data Platform – premium integrates with the Property Management System (PMS) to pull in data and create Rich Guest Profiles which allow you to smartly segment your audience to maximize your marketing’s power.

  • Marketing Premium includes One-Time & Automated Campaigns, Drag & Drop Email Builder, Campaign & Revenue Insights, Database Insights, Upsell Rooms & Amenities, Guest Preferences, Loyalty Tiers, A/B Testing, Dedicated IP for larger senders and unlimited logins.
  • Data Engine includes One-Way PMS Connect, One Premium Integration, Multi-Property Marketing, Advanced Profile Synthesis, Cloud Data Management & Security, and Contact List API.
  • Guest Feedback Premium: Revinate Reputation includes tracking of each of the contracted accounts through Revinate’s API. Up to 5 competitors are included. Additional competitor data is available at a cost.
    Revinate Surveys includes capabilities for soliciting, measuring, analyzing and promoting guest satisfaction via surveys. Also includes survey publishing capabilities.
    Post-Stay includes surveys sent after the guest has checked out.
    In-Stay includes surveys sent after the guest has checked-in, but prior to the guest checking-out of the hotel.
    Flex includes surveys which are solicited in an anonymous fashion. Receive guest feedback anytime during a guest’s visit via SMS, QR Codes, EMail, WiFi and more.

Ivy complete
An AI-powered text messaging solution that texts with your guests – from before they arrive at your hotel till they check out. Ivy can handle routine guest inquiries, offer personalized upsells such as late check out or room upgrades. She can also personalize hotel amenities for your guests based on their preferences.

Marketing Powerkit
Deliver promotional offers and marketing messages to bring your guests to your hotel. Reach your guests via text directly on their phones – making it easy for them to engage with you.

Data Mining – integrated software solution for organization and analysis of the Property Data used to generate a series of reports.

Reservation Sales (base)

  • HUB
  • Analytics
  • Call Recording Storage
  • Customer Success Manager Support
  • Premium Technical Support

Reservation Sales (enterprise) allows call center staff to capture and convert more direct revenue from the the inbound calls you’re already generating. Develop a powerful lead nurturing system that includes both phone outreach and 11, rule-based triggered emails. Provide tools and insights to optimize agent performance and support outbound selling. Grow your marketing database with high-value nuanced guest data to personalize campaigns and increase conversions. Includes

  • HUB
  • Agent Performance
  • Push 2 Talk/Chat
  • TWI Marketing
  • Analytics
  • Call Recording Storage
  • Shopping Cart Abandonment (Booking Engine dependent)
  • Customer Success Manager Support
  • Premium Technical Support
  • Unlimited long-distance minutes & use of up to 250 US domestic Local & Toll-Free Numbers (unused numbers recycled after 12 months and additional Local & Toll-Free numbers available as an option).

RezForce services

  • Call Center Services (as contracted)
  • Lead Management
  • Reservations in Customer’s Booking Engine
  • Analytics
  • Categorization of Calls
  • Non-Booked Call Data

Porter API
This is a premium feature that allows you to integrate Revinate’s data into your systems via JSON. This REST-based API is simple to use and accessible from any common web programming language. The API provides overall summary-level data at the property level, as well as recent review-specific data.

OHIP monthly fee

This is a pass-through fee from Oracle that Revinate passes on to the customer for the customer’s data calls. The customer will be billed the monthly fee that corresponds to the number of Rooms at the Customer’s hotel property. The integration fee is based on the consumption of data calculated in calls per month to the Oracle servers. Revinate reserves the right to

  • Change the fee structure based on changes made by Oracle
  • Charge for data usage beyond the allocated number of calls per month.
  • OHIP Services and the associated monthly Fees will continue to be invoiced by Revinate pursuant to the MSA.