Know your guests with Revinate’s Hotel CRM

Build better guest relationships with Rich Guest Profiles and data-driven Insights.

Rich Guest Profiles

Centralize your guest data

Integrate your data from multiple sources into a hotel CRM for a holistic view of your guests in one place.

100M+ Rich Guest Profiles under management

“The key to our success is segmentation. Revinate allows us to deep dive into our data and get a better understanding of our customer segments.”

- Aulia Fraquelli, Digital Marketing Manager, Royal Plaza on Scotts

Put your PMS data to work

Create profiles with guest data pulled directly from your property management system(s).

Everything you need to know in one profile

Easily access your guests' stay history, campaign engagement, post-stay surveys, loyalty, total lifetime value, and more.

Understand how guests book

View guest stay history, including reservation details, rate, property, booking channel, and upsell requests.

Gain insight into marketing engagement

See how well your hotel guests are engaging with your email marketing campaigns.

Understand guest satisfaction

View past survey results to see a guest’s overall satisfaction with your hotel(s).

Identify your most loyal guests

Use lifetime spend, number of stays, booking channel, and NPS score to deliver personalized campaigns that reward hotel loyalty.

Personalize the guest experience

Capture guests' preferences before they arrive to deliver better experiences and communications.

Give the right message to the right guests

Build dynamic guest segments to send relevant and valuable email campaigns to your database.

Hotel Email Marketing 2019 Benchmark Report

Download the report today to get actionable insights you need to improve your email marketing and benchmark your success.

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Insights

Make data-driven decisions

Leverage your rich guest data to identify how to better serve and communicate with your guests.

94% of hotels on Revinate Marketing generate over 100% ROI

“Not only is the product elegant and easy to use, but there is so much content available that allows me to market with confidence.”

- Sarah Aitken, Tropica Island Resort Fiji

Get an actionable snapshot of arriving guests

Customizable daily Arrival Reports give your teams the information they need to surprise & delight arriving guests.

Unlock your PMS data

Integrate your property management system data with Revinate's Hotel CRM. We proudly partner with 75+ PMSs.

Visualize your Hotel CRM

Use Database Insights to gain powerful, real-time insights into your guest data so you can make better marketing and operating decisions.

Maintain a healthy database

See how healthy your guest database is and how well you are collecting valid email addresses and other key data.

Find your top booking channels

Determine your highest conversion channels so you can focus your marketing efforts accordingly.

Know your top geographies

Identify your top performing countries and cities to send localized email marketing campaigns that feel personal.

Spot patterns and opportunities

Boost hotel campaign performance by understanding how far in advance guests book, length of stay, number of nights, seasonal trends, and lifetime stays.

Get a more complete picture of your guests with Guest Feedback

Guest feedback allows you to send post-stay surveys to collect valuable feedback on your hotel’s operations, segment surveys so you’re sure to ask the right questions to the right guests, and automate the email follow-up to save you time.

Use your CRM to drive more direct bookings

Revinate Marketing allows you to turn your guest data into revenue. Segment and target your potential guests and send them personalized communication that resonates with them and drives direct bookings. Then, review your success with campaign & revenue reporting.

Know your guests across all of your properties

The Revinate Hotel CRM allows you to create multi-hotel profiles, synthesizing guest data from across all your properties to give you a complete picture of your business—even if your hotels are on different PMSs. Then, draw out portfolio insights that will help you take all of your hotels to the next level.