Webinars — The Hotel Moment Deep Dive

Empowering your voice channel: How Pacific Hospitality Group optimizes performance

Curious about how a leading hospitality group revolutionized their call center to drive more direct bookings? Watch the webinar and understand how Pacific Hospitality Group did just that.

Watch now

Meet your hosts

Lindsey Strickland, Customer Success Manager, Revinate

Sarah Kalin Churchill, Corporate Director of Revenue Strategy, Pacific Hospitality Group

Josh Guthrie, Director of Call Center Operations, Revinate

What you’ll learn

Best practices for managing and reporting on your call center operations

The benefits of call center software for properties and hospitality groups

How to take your call center operations to the next level

Best practices for managing and reporting on your call center operations

The benefits of call center software for properties and hospitality groups

How to take your call center operations to the next level

Upcoming webinar

Date: Wednesday, March 25th, 2026
Time: 10 am PDT

Register now

2026 Hospitality Benchmark Report leadership series: Unlocking revenue from the guest data you already have

In 2026, a growing database is only as valuable as the revenue it generates. Join the second session of our 2026 Hospitality Benchmark Report leadership series. We’re connecting with Revinate superuser, Gitti Hernandez from Casa de Camp Resort, to move beyond the basics and show you how to turn raw data into Rich Guest Profiles that drive direct bookings and higher guest lifetime value.

What you’ll learn:

The 24% growth opportunity: Why North American properties are leading in data capture and how to monetize this expanding audience.
Beating the OTA mask: Strategies to reclaim the 12% of unreachable guests hidden behind masked emails and convert them into direct bookers.
Closing the communication gap: How to improve phone capture (currently only 48-58%) to create a more immediate, high-conversion sales channel.
The power of unified data: How to ensure your profiles are merging for a unified guest profile.

Gitti Hernandez, Digital Marketing Manager, Casa de Campo

Bailey Yeats, Marketing Manager, Revinate

2026 Hospitality Benchmark Report leadership series: Email strategies that drive revenue in 2026

The power of hyper-personalized segmentation: Why targeting lists under 5000 leads to 10x higher conversion rates and how to replicate this success at your property.
Mastering the safety net: How to leverage recurring campaigns, like Cart Abandonment, to achieve industry-leading 63% open rates.
The upsell opportunity: Strategies to capture the average $95 in incremental revenue per booking during critical stages in the guest journey.