Featured articles
How Twin Farms leverages data to regularly engage its loyal guests and drive direct revenue
How Twin Farms leverages data to regularly engage its loyal guests and drive direct revenue Goal Drive repeat business. Strategy Regular guest engagement. Results $11M in lifetime revenue. I am grateful for the support we receive from Revinate. Between quarterly reviews, the annual conference and check-ins from our account manager, Revinate is always sharing best [...]
Personalization pays off: Hotel Wailea’s strategic win in the direct booking game
Personalization pays off: Hotel Wailea's strategic win in the direct booking game Goal Maintain and grow direct bookings. Strategy Run campaigns with advanced segmentation and personalization. Results Reduced customer acquisition cost by 50% and increased repeat guests by 100%. I have used Revinate products since 2008 and it has been great watching the company and [...]
Segmentation success: How Bunkhouse Hotels achieved $6.1M in lifetime revenue
Segmentation success: How Bunkhouse Hotels achieved $6.1M in lifetime revenue Lifetime revenue $6.1M in lifetime revenue Average room revenue $30K per campaign in average room revenue Email health 79% email health Every time we send a campaign with Revinate Marketing, we see an average of $30K in room revenue. Katie Winther Vice President of [...]
How The Marker Waterfront Resort Key West and Southernmost Beach Resort scaled their reservations team and drove $4.9M in revenue
How The Marker Waterfront Resort Key West and Southernmost Beach Resort scaled their reservations team and drove $4.9M in revenue Direct revenue $4.9M in revenue over the last 12 months Call conversion rate 40.3% conversion call rate and a 70% email capture rate Stay value 10% increase in average stay value The guest data we [...]
How Portola Hotel & Spa successfully scaled on-property guest engagement
How Portola Hotel & Spa successfully scaled on-property guest engagement Staff productivity 45% automation rate vs 37% average Guest satisfaction Increased positive post-stay feedback Guest engagement Increased in-person guest interactions We love Ivy. It is really easy to set up and our guests love the convenience of having their questions answered without needing to call [...]
How Parkhotel Adler drove direct revenue by upgrading its technology stack
How Parkhotel Adler drove direct revenue by upgrading its technology stack Direct revenue €500,429 with Revinate Marketing Average room revenue €28K+ per segmented email campaign Average open rate 63% for segmented email campaigns Revinate has finally given us the ability to leverage our data for driving direct revenue. Daniel Bank Reservations Manager [...]