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Why hotels can’t afford to ignore voice as a service (VaaS)
Your hotel call center isn’t performing the way you want it to. Sometimes the call quality isn’t great, and your agents miss out on potential bookings because of dropped or abandoned calls. Your current system doesn’t integrate with your CRM or PMS. So, your hotel call center team struggles to offer the relevant upsells and personalized communication that today’s travelers expect. To top it off, you’re spending a decent chunk of your limited budget to [...]
The link between revenue management and the guest experience
The Hotel Moment podcast — episode 62 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Heidi Cosio, Senior Vice President of Revenue Effectiveness at Aimbridge Hospitality, explore how hoteliers can analyze trends in their revenue performance to craft an effective selling strategy. They also examine how to encourage guest loyalty by deploying personalized upsells and making stay improvements based on guest reviews. Tune in to [...]
Leveraging AI to make data-driven decisions
Revination Leveraging AI to make data-driven decisions Hospitality is experiencing a digital transformation, with data management as a priority. How hoteliers collect, analyze, synthesize, and activate that data determines their success in the industry. Revinate’s Chief Revenue Officer, Karen Stephens, was featured on The Sunny Side Up Podcast by Demandbase, “Exploring the Role of AI and First-Party Data in the Hospitality Industry,” where she stressed the importance [...]
Level up your digital marketing and diversify your guest acquisition strategy
The Hotel Moment podcast — episode 61 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ross McAlpine, Director, CRM at EOS Hospitality, tackle digital marketing and discuss ways hoteliers can vary their approach to attract guests. McAlpine offers a refreshing perspective on the role of user-generated content, and how to use that content to garner trust and facilitate guest loyalty. Tune in and find out [...]
Revinate Wins Best Leadership Teams award by Comparably
Revination Revinate wins Best Leadership Teams award by Comparably We're delighted to announce that Revinate is a winner of Comparably’s Best Leadership Teams 2023 award. Comparably chose us as one of the top 50 small-to-medium sized businesses from over 20 million ratings across 70,000 companies. Winners of this award are chosen based on employee sentiment about Revinate’s leadership, including our CEO, executives, and their direct managers. This [...]
How an experiment to reduce dependency on OTAs drove direct bookings portfolio-wide
The Hotel Moment podcast — episode 60 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, speaks to Sunish Sadasivan, Vice President of E-Commerce & Revenue Management at Chroma Hospitality, as he shares the story of how their hotel reduced their reliance on OTAs for a period of time. Sadasivan dives into the results of the experiment and offers a refreshing perspective on the importance of direct [...]