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Featured articles
How Laasie and Revinate drive hotel guest loyalty
Hotel loyalty programs have traditionally been viewed as the best way to incentivize guests to become repeat bookers. But that’s not necessarily true. Research actually shows that while 61% of hoteliers think guests will sign up for all available loyalty programs, only 24% of guests actually do. Fortunately, there’s an opportunity to break free from traditional points-based programs and instead offer guests selected rewards for a more personalized experience. Laasie and Revinate are teaming up [...]
Realizing the benefits of technology on hotel operations
The Hotel Moment podcast — episode 52 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tobias Koehler, Chief Commerical Officer at BIG MAMA Hotels, emphasize ways hoteliers can use technology to streamline operations. They also discuss how to become technologically savvy and gain confidence about digitization in hotels. Tune in for some practical use cases for different types of hotel technology and tips on what [...]
Understanding social group travel
The Hotel Moment podcast — episode 50 This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Philip Bates, Managing Partner at TMC Group, discuss social group travel and how it’s shaping up for 2023. Plus, you’ll discover how the right tech integrations can increase the quality of the guest experience for this group and what you should consider before adopting new solutions. Listen in for a thoughtful discussion [...]
Recognizing the value of travel powers unforgettable guest experiences
The Hotel Moment podcast — episode 51 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Pete Sams, Chief Operating Officer at Davidson Hospitality Group chat about how guests’ personal travel aspirations drive hoteliers to create experiences and service that goes beyond mere satisfaction. They also highlight how treating your internal team with care ultimately impacts the quality of guests’ stays and how you interact with [...]
That’s a wrap: fun moments from this season
The Hotel Moment podcast — episode 49 This week on the Hotel Moment podcast, we’ve pulled together all the laughs, jokes, and fun moments from past episodes to mark the end of this season. It’s been a pleasure to speak with so many professionals in the industry, swap stories, and share insights. Make sure to catch up with our host, Karen Stephens, Revinate’s CRO, in 2023 for a brand new season [...]
Exceeding guest expectations by designing a unique stay
The Hotel Moment podcast — episode 48 This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Zachary Schwartz, CEO of YAYS, explore how innovation in hospitality can help you better understand what kind of stays your guests are looking for and how travel trends impact guest expectations. You’ll also learn about what an “aparthotel” is — and why it's an influential concept for the hospitality industry. Tune in [...]