Featured articles
Real hoteliers, real results: How properties around the world are turning cart abandonment into profit
Last week’s cart abandonment recovery playbook outlined strategies that you could deploy at your properties. But as any hotelier will tell you, there's a difference between theory and reality — especially when you're trying to hit your targets as quickly as possible. Or, you're trying to convince the owners that a new initiative is worth the investment. That's why the real success stories from properties that have implemented these strategies matter so much. The results [...]
Hotel cart abandonment recovery: The multi-channel playbook
Hotel cart abandonment recovery isn't just about recapturing lost revenue — it's about creating moments of connection with your guests that ultimately bring them back to book direct with you. Consider this scenario: A guest is booking a long weekend at your property on her phone when her Wi-Fi glitches — at the exact moment she reaches the payment screen. The page spins, she becomes distracted with something else that grabs her attention, and she [...]
Hospitality call center: Your new direct booking superpower
A leisure traveler discovers your property while browsing online. She has some specific questions about connecting rooms and proximity options for a family reunion she’s planning. So, instead of booking through an online travel agency (OTA), she calls your hotel directly. Thanks to your hospitality call center, her call is answered promptly by a knowledgeable agent who accesses real-time inventory and customer data. The agent can see the caller’s previous stay history from your integrated [...]
Why your hotel needs an abandoned cart campaign
There they go. Wave goodbye to your guests walking right out of the digital door. Now, wait just a second. You don’t have to let that door slam in your face because prospective guests are never truly “gone.” You have the superpower to bring them right back to your booking engine and secure a stay. There’s lost revenue sitting in limbo that’s yours to claim. With what you ask? With a well-timed, well-crafted, abandoned cart [...]
5 key takeaways from NAVIGATE Austin 2025
At the NAVIGATE Austin 2025 conference in Austin, TX, the message was loud and clear: The future of hospitality is personal. This year, hospitality leaders, marketers, revenue and reservation professionals, and commercial leaders came together to explore what’s next in hotel tech, guest experience, and revenue strategy. From the keynote speakers to the breakout sessions, the two-day experience was filled with electric energy, bold ideas, and eye-opening insights. So, whether you were able to join [...]
Hotel Voice Channel – North America
← Go back to Hospitality Benchmark Report Hotel voice channel North America The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on North America’s voice channel for tracking inbound call metrics and lead activations. Quick links Hotel voice channel: introduction Nothing converts better than the human voice The voice channel represents how hoteliers maximize the [...]