Featured articles
How to win direct bookings with AI search
Hotel Moment WITH KAREN STEPHENS Episode 182 What happens when guests stop scrolling through pages of search results and start asking AI where to stay? Hotels suddenly have a new audience to impress: the algorithms making the recommendations. In this episode of Hotel Moment, Karen Stephens sits down with Jarrett Tomback, VP of Digital Strategy and CRM at Starwood Hotels, to explore how AI search is reshaping hotel discovery, [...]
Why luxury hotels should focus on revenue, not cost-cutting
Hotel Moment WITH KAREN STEPHENS Episode 181 Budget-chopping might seem like an easy win, but in the luxury market, aggressive cost-cutting is a trap that quietly destroys your quality, your brand positioning, and your guest experience. In this episode of Hotel Moment, Dylan Cole, Revinate’s Managing Director in EMEA, and Robert Jan Woltering, Managing Director of Del Europe Amsterdam, dive into why true luxury properties must shift their focus [...]
The Revination – May 2026
The Revination May 2026 Explore Revinate’s monthly digest of hospitality’s latest insights and tips. As hoteliers, we know you’re flooded with information. The Revination simplifies that noise, making it easier for you to focus on what’s happening in hospitality, why it matters, and what action you can take today. We also share our perspective on industry trends and highlighting the strategies driving game-changing results for hotels like yours. Subscribe on LinkedIn. [...]
Will guests trust AI with their travel plans?
Hotel Moment WITH KAREN STEPHENS Episode 180 AI may be transforming how travelers search and book hotels, but the guest experience is still deeply human. In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer at Revinate, sits down with Aaron Miller, VP of CRM at Highgate, to explore how hospitality brands can embrace AI without losing the human connection guests expect. From AI-powered travel discovery and the future [...]
How to prepare for hospitality’s AI future: Inside NAVIGATE 2026
Hotel Moment WITH KAREN STEPHENS Episode 179 75% of hoteliers at NAVIGATE 2026 use ChatGPT to book travel. At Revinate’s user conference this year in Phoenix, that single question set the tone for one of the biggest conversations happening in hospitality right now: What happens when AI changes how guests discover, book, and experience hotels? In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, and [...]
What NAVIGATE Phoenix 2026 made clear about where hospitality is headed
Ninety-three percent of travelers say they highly trust AI for travel information. Only 2% would let it book the trip for them. That gap is the most important number in travel right now — and it won’t stay that wide for long. At NAVIGATE Phoenix 2026, 200+ hoteliers, 50+ partners, and dozens of Revinators descended on The Wigwam in Phoenix to work through what the AI shift actually means for their operations. The message was [...]