Featured articles
The lost art of a reservation call: How to build trust, capture data, and close bookings | a Revinate webinar
Hotel Moment WITH KAREN STEPHENS Episode 196 What if your next direct booking is hiding in a phone call your team already answered? In this episode of Hotel Moment, Brent Sanders sits down with Colton Bean, Director of Reservations at Suncadia Resort, to talk about how reservation teams can turn everyday calls into opportunities to build trust, capture valuable guest data, and drive direct bookings. Colton shares how Suncadia [...]
Recast: Sky Mitchell on succeeding in modern hospitality
Hotel Moment WITH KAREN STEPHENS Episode 195 Sometimes the biggest career setback becomes the opportunity that changes everything. In this episode of Hotel Moment, Karen Stephens sits down with Sky Mitchell, Founder and CEO of Basecamp Resorts, to talk about the unexpected journey that took her from getting fired after 27 days to building a $600 million hospitality enterprise. Sky shares how a $38,000 BMW financing deal helped her [...]
Castle Hot Springs leads with a feeling and converts $131K+ in bookings
Inspiration Castle Hot Springs leads with a feeling and converts $131K+ in bookings Subject line: Take a Break from Decision-Making Sent: July 2026 Brand: Castle Hot Springs Category: Newsletter Hotel location: Morristown, Arizona Our thoughts: This email marketing campaign from Castle Hot Springs works because it speaks to a real need: relief from having to make yet another decision. “Take a break from decision-making” is both a [...]
We secret-shopped 300+ calls. Here’s what we found.
Hotel Moment WITH KAREN STEPHENS Episode 194 What happens when a high-intent guest calls your hotel? In this episode of Hotel Moment, we unpack findings from 308 mystery shopper calls across 135 luxury and upscale properties, and uncover where hotels are losing direct bookings on the phone. From the 92% of calls that captured no guest contact details to after-hours calls ending in voicemail, the research reveals how small [...]
Zoku Copenhagen turns its rooftop into a creative stage for brand activations
Inspiration Zoku Copenhagen turns its rooftop into a creative stage for brand activations Subject line: Host your brand activation from our rooftop Sent: July 2026 Brand: Zoku Category: Inspiration Hotel location: Copenhagen, Denmark (EMEA) Our thoughts: Zoku Copenhagen’s campaign is a strong example of using hotel email marketing for B2B audiences, rather than focusing solely on leisure stays. Instead of promoting rooms, the campaign presents the hotel’s [...]
Chinook Winds Casino Resort
Chinook Winds Casino Resort The Revinate advantage Chinook Winds Casino Resort used Revinate's Reservation Sales to empower their call center agents. With this technology, they increased revenue per booked reservation by 15%. NAVIS is now part of Revinate.

