Marketing Team

Meet the team behind our content

With diverse expertise spanning strategy, customer marketing, and product storytelling, our team is dedicated to empowering hoteliers and providing the resources they need to build stronger guest relationships and drive direct revenue.

Brenna Turpin

Brenna produces and co-hosts the Hotel Moment podcast and helps scale Revinate’s content library, writing blogs and industry editorials. Inspired by her time at Revinate, Brenna recently got her passport and is excited to start filling it with stamps!

Freya Craig

Freya is a Senior Customer Marketing and Product Marketing Manager at Revinate, where she helps hoteliers get the most out of the company’s email marketing and guest feedback solutions. She is passionate about showcasing the impact Revinate Marketing has on customers and sharing best practices that inspire hospitality professionals.

Linden Plumley

Linden has built deep expertise in customer success through various roles at Revinate, including Director of Training and Support. As a Product Marketing Manager, she leverages this experience to support the Customer Data Platform and Ivy.

Lucia Apostol

Lucia is a marketer who believes the best marketing reads like a story worth telling. With a background in tech, she crafts narratives that turn data into dialogue and campaigns into conversations across web, email, and beyond.

Melissa McMullin

Melissa is a Product Marketing Manager specializing in Revinate’s voice solutions, Reservation Sales and RezForce. She enjoys connecting with hoteliers to understand their challenges and successes while showcasing how Revinate’s solutions can help them succeed.

René Garcia

Rene is a seasoned marketer with several years of experience in the hospitality industry. He specializes in email, web, multi-media, and marketing copy.

HITEC 2026

HITEC 2026 Revinate is at Booth #3418 from June 15th - 18th Increase direct bookings, break down data silos and centralize all of your data to activate marketing channels. Book time with us for a live demo, a product how-to, or to discuss industry insights. 10-person team: Ask questions, get a consultation, make informed decisions 2 demo stations on-site: Get a walkthrough of Revinate’s data capabilities 1 location for your data: Future-proof [...]

By Marketing Team|May 14, 2026|Categories: Events|

How to prepare for hospitality’s AI future: Inside NAVIGATE 2026

Hotel Moment WITH KAREN STEPHENS Episode 179 75% of hoteliers at NAVIGATE 2026 use ChatGPT to book travel. At Revinate’s user conference this year in Phoenix, that single question set the tone for one of the biggest conversations happening in hospitality right now: What happens when AI changes how guests discover, book, and experience hotels? In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, and [...]

By Marketing Team|May 13, 2026|Categories: Hotel Moment Podcast|Tags: Hospitality Tech, Hospitality Trends|

2026 Hospitality Benchmark Report: The voice channel playbook | a Revinate webinar

Hotel Moment WITH KAREN STEPHENS Episode 178 Are your calls converting or slipping through the cracks? High-intent callers aren’t just inquiries, they’re some of your most valuable revenue opportunities. But without the right strategy, visibility, and follow-up, too many of those conversations never turn into bookings. In this episode of Hotel Moment, we’re featuring a webinar from our 2026 Hospitality Benchmark Report leadership series with Bailey Yeats (Revinate) and [...]

By Marketing Team|May 6, 2026|Categories: Hotel Moment Podcast|

The margin UKI hotels are giving away to OTAs, and how to take it back

In the UK, Booking.com and Expedia are still the top two revenue-generating booking channels. Direct is third. That's not a crisis, but it is a problem, because direct bookings generate 65% more revenue per booking than OTAs, the cost of acquisition has risen 25% since 2019, and every commission payment — running at 15% to 30%, applied to a VAT-inclusive rate in the UK — is margin that belongs to your P&L, not theirs. The [...]

By Marketing Team|May 4, 2026|Categories: Blog|

EMEA EVENT: MEWS Unfold 2026

MEWS Unfold 2026 Amsterdam | May 27 Join us at MEWS Unfold 2026 and discover how leading hotel teams are turning guest data into stronger guest relationships, more direct bookings, and measurable revenue growth. Connect with our team to explore practical strategies for marketing, loyalty, and profitability. Let us know you’ll be there, and we’ll reach out to schedule a quick chat during the event. [...]

By Marketing Team|April 30, 2026|Categories: Events|

EMEA EVENT: Agora Tech

Agora Tech 2026 Let’s talk direct bookings | May 26-18 Join Revinate at ÁgoraTech 2026 and discover how leading hotel teams are turning guest data into stronger guest relationships, more direct bookings, and measurable revenue growth. Connect with our team in Sitges to explore practical strategies for marketing, loyalty, and profitability. Let us know you’ll be there, and we’ll reach out to schedule a quick chat during the event. [...]