Revinate

Marketing Team

Meet the team behind our content

With diverse expertise spanning strategy, customer marketing, and product storytelling, our team is dedicated to empowering hoteliers and providing the resources they need to build stronger guest relationships and drive direct revenue.

Brenna Turpin

Brenna produces and co-hosts the Hotel Moment podcast and helps scale Revinate’s content library, writing blogs and industry editorials. Inspired by her time at Revinate, Brenna recently got her passport and is excited to start filling it with stamps!

Freya Craig

Freya is a Senior Customer Marketing and Product Marketing Manager at Revinate, where she helps hoteliers get the most out of the company’s email marketing and guest feedback solutions. She is passionate about showcasing the impact Revinate Marketing has on customers and sharing best practices that inspire hospitality professionals.

Linden Plumley

Linden has built deep expertise in customer success through various roles at Revinate, including Director of Training and Support. As a Product Marketing Manager, she leverages this experience to support the Customer Data Platform and Ivy.

Lucia Apostol

Lucia is a marketer who believes the best marketing reads like a story worth telling. With a background in tech, she crafts narratives that turn data into dialogue and campaigns into conversations across web, email, and beyond.

Melissa McMullin

Melissa is a Product Marketing Manager specializing in Revinate’s voice solutions, Reservation Sales and RezForce. She enjoys connecting with hoteliers to understand their challenges and successes while showcasing how Revinate’s solutions can help them succeed.

René Garcia

Rene is a seasoned marketer with several years of experience in the hospitality industry. He specializes in email, web, multi-media, and marketing copy.

Featured articles

The lost art of a reservation call: How to build trust, capture data, and close bookings | a Revinate webinar

Hotel Moment WITH KAREN STEPHENS Episode 196 What if your next direct booking is hiding in a phone call your team already answered? In this episode of Hotel Moment, Brent Sanders sits down with Colton Bean, Director of Reservations at Suncadia Resort, to talk about how reservation teams can turn everyday calls into opportunities to build trust, capture valuable guest data, and drive direct bookings. Colton shares how Suncadia [...]

Recast: Sky Mitchell on succeeding in modern hospitality

Hotel Moment WITH KAREN STEPHENS Episode 195 Sometimes the biggest career setback becomes the opportunity that changes everything. In this episode of Hotel Moment, Karen Stephens sits down with Sky Mitchell, Founder and CEO of Basecamp Resorts, to talk about the unexpected journey that took her from getting fired after 27 days to building a $600 million hospitality enterprise. Sky shares how a $38,000 BMW financing deal helped her [...]

Castle Hot Springs leads with a feeling and converts $131K+ in bookings

Inspiration Castle Hot Springs leads with a feeling and converts $131K+ in bookings Subject line: Take a Break from Decision-Making Sent: July 2026 Brand: Castle Hot Springs Category: Newsletter Hotel location: Morristown, Arizona Our thoughts: This email marketing campaign from Castle Hot Springs works because it speaks to a real need: relief from having to make yet another decision. “Take a break from decision-making” is both a [...]

By |August 27, 2026|Categories: Inspirations|Tags: |

We secret-shopped 300+ calls. Here’s what we found.

Hotel Moment WITH KAREN STEPHENS Episode 194 What happens when a high-intent guest calls your hotel? In this episode of Hotel Moment, we unpack findings from 308 mystery shopper calls across 135 luxury and upscale properties, and uncover where hotels are losing direct bookings on the phone. From the 92% of calls that captured no guest contact details to after-hours calls ending in voicemail, the research reveals how small [...]

Zoku Copenhagen turns its rooftop into a creative stage for brand activations

Inspiration Zoku Copenhagen turns its rooftop into a creative stage for brand activations Subject line: Host your brand activation from our rooftop Sent: July 2026 Brand: Zoku Category: Inspiration Hotel location: Copenhagen, Denmark (EMEA) Our thoughts: Zoku Copenhagen’s campaign is a strong example of using hotel email marketing for B2B audiences, rather than focusing solely on leisure stays. Instead of promoting rooms, the campaign presents the hotel’s [...]

By |August 24, 2026|Categories: Inspirations|Tags: |