Featured articles
The competitive edge of integrated data vs siloed approaches
This article was written by Ira Vouk and originally published on Hospitality Net. Let’s face it: Our industry has never been famous for being data-driven. We’ve been running on gut feelings, Excel spreadsheets, and the shape of the moon. But the future doesn’t care about gut feelings. The future runs on data. And not just any data — connected data. Connectivity is the magic word. Seamless, intelligent connections between different parts of your tech stack, [...]
Up in the air, loyalty on the ground: A conversation with Ellis Connolly
This article was written by Simone Puorto and originally published on Hospitality Net. "There is nothing cheap about loyalty." I wrote those words years ago while evoking Ryan Bingham and his manic pilgrimage through miles and tiers, and I still believe them today. Because the true loyalty currency is not plastic or points. Loyalty is, instead, measured in attention, presence, memory, and the feeling of being recognized. Today, loyalty programs still generate revenue for the [...]
Microsegmentation for hotels: Driving revenue through direct bookings
Two guests book the same property. Same city. Same age. Same check-in date. But one always upgrades to a suite and books spa services. Meanwhile, the other books early, uses loyalty perks, and prefers a late checkout. Demographically speaking, they’re identical. But behaviorally? Well, they couldn’t be more different. And that means how you communicate with them has to be different as well. This is where microsegmentation comes into play and gives your properties a [...]
Personalizing the guest experience: Neil Braude’s high-touch, high-tech approach
Hotel Moment WITH KAREN STEPHENS Episode 143 In this week’s episode of Hotel Moment, Neil Braude, COO at the Imperial London Hotels, joins Revinate CMO Karen Stephens to explain why your hotel may be limiting your revenue and performance potential — and why you’re better off adopting AI when it comes to personalizing the guest experience. Neil describes AI as a tool — one that improves staff productivity and [...]
Revinate expands its presence in Asia Pacific to fuel growth
Press release Revinate expands its presence in Asia Pacific to fuel growth Your Content Goes Here Travel and hospitality SaaS veteran Jeff Hoh joins as APAC Head of Sales alongside hospitality expert Nick Ellis as Australia Country Director. The duo bring experience with Agoda, Bookaway, Seatos, Accor, Ovolo, Spicers Retreats, and Salter Brothers Hospitality Singapore Revinate, hospitality's leading direct booking platform, is excited to [...]
Stop ignoring the phone: Why the voice channel is your hidden revenue channel
Hotel Moment WITH KAREN STEPHENS Episode 141 In this week’s episode of Hotel Moment, we’re featuring a webinar from our series, Hotel Moment Deep Dive. The voice channel is all about storytelling. And you know you’ve mastered the voice channel when reservation agents shift from securing a simple booking to actively selling your hotel and its compelling story. Guests love that. To help you tap into more of the things [...]