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Auberge Mauna Lani – Sharpening The Pre-Arrival Experience
Customer stories Auberge Mauna Lani – Sharpening The Pre-Arrival Experience HOTEL TYPE: Auberge Resorts Collection SOLUTIONS USED: Reservation Sales REGION: North America Goal Negative guest experience resulting in high abandonment rates Strategy Leverage HUB for visibility into Reservation Teams availability Results 100% improvement in the guest experience, drastically reduced complaints and lower abandonment rates [...]
SCP Hotels and The Importance of the Digital Guest Journey
Customer stories SCP Hotels and The Importance of the Digital Guest Journey HOTEL TYPE: SCP Hotels SOLUTIONS USED: Revinate Marketing, Guest Feedback REGION: North America Goal Smaller marketing team working with little agency support Strategy Leverage email and track feedback performance Results Working with Revinate has saved SCP approximately $30,000 a year by bringing email marketing [...]
Spectrum Resorts – Recovering $600k with Shopping Cart Abandonment
Customer stories Spectrum Resorts – Recovering $600k with Shopping Cart Abandonment HOTEL TYPE: Spectrum Resorts SOLUTIONS USED: Shopping Cart Abandonment, Email Marketing REGION: North America Goal How to handle lost revenue due to an influx of guest inquiries short staffed Strategy Capture guest contacts from abandoned bookings and automate email follow-up Results $600,000 in three months [...]
Robin Hood Inn & Suites Drives $200k in Direct Revenue With Just 5 Emails
Customer stories Robin Hood Inn & Suites Drives $200k in Direct Revenue With Just 5 Emails HOTEL TYPE: Robin Hood Inn & Suites SOLUTIONS USED: Revinate Marketing REGION: North America Goal Drive direct bookings to an engaged audience Strategy Leverage detailed guest data to execute high performing, personalized campaigns Results $200k in Direct Revenue and Increased [...]
NAVIGATE 2022
In the media NAVIGATE 2022 Your Content Goes Here NAVIGATE 2022. What a success!Before the event kicked off, we shared a few details about the much-anticipated confluence of industry professionals.NAVIGATE is an event that was originally hosted by NAVIS, but once we acquired the company in 2021, we couldn’t pass up the opportunity to continue the tradition.For over 16 years, NAVIGATE has been a huge success — drawing hospitality [...]
How Revinate empowered The Redwood Riverwalk, a boutique motel, to generate 5x ROI with their monthly newsletters alone
Customer stories How Revinate empowered The Redwood Riverwalk, a boutique motel, to generate 5x ROI with their monthly newsletters alone HOTEL TYPE: Independent SOLUTIONS USED: Email Marketing, CRM REGION: North America Goal Increase direct bookings Strategy Leverage nurture campaigns as primary strategy for driving repeat bookings Results $12k in direct bookings from monthly newsletter alone [...]