In the media

NAVIS expands its RezForce call center; 50% lead conversion rate drives success

January 28, 2014

Before Revinate acquired NAVIS, RezForce was already taking direct bookings to the max. It made a huge impact on direct bookings throughout the industry, increasing occupancy, and ADR.

In 2013, RezForce achieved universal success with Pacific Hospitality Group (PHG), increasing their conversions by as much as 70%.

Today, RezForce is part of Revinate’s solution set, boasting a team of highly trained call agents, capturing guest leads, and increasing profitability with a 99% booking accuracy rate.

Here’s an excerpt from the NAVIS feature on Hospitality Net:

“…a 50% increase in call volume in 2013. RezForce responded to nearly half a million calls for more than 125 accounts in the past year.”

Read the full article here.

More in the media articles

Ready to increase your direct bookings?

Share your challenges and we will partner with you to show you the best available solutions.