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Personalized luxury: How email design enhances the guest journey
Hotel Moment DEEP DIVE WEBINARS From pre-arrival communication to post-stay follow-ups, every touchpoint matters. Your email design isn’t just a marketing tool — it’s an extension of your brand and the experiences you offer. This webinar will explore how email design can elevate your guest journey, leaving lasting impressions and driving measurable results. Watch now Meet your hosts Dylan Cole, Managing Director Sales, EMEA, [...]
Apple iOS 18’s email revolution: What marketers need to know
The email marketing landscape is undergoing a seismic shift with Apple's iOS 18 update. If you're a marketer, your carefully crafted email strategies will face new challenges – and opportunities. Let's dive into three game-changing features that will reshape how your guests interact with your emails. Here are the top 3 changes to prepare for: Preview text: AI-generated email recaps to replace preview text Inbox categorization: Sorts mail into Primary, Transactions, Updates, and Promotions Digest [...]
Grand Hotel Excelsior Vittoria nudges guests
Inspiration Grand Hotel Excelsior Vittoria nudges guests Subject line(s): Missed Something? / Last Chance! Secure Your Dream Getaway Sent: 1 minute after abandonment / 2 days later at 06:00 a.m. CET Brand: Grand Hotel Excelsior Vittoria Category: Cart abandonment Hotel location: Sorrento, Italy (EMEA) Our thoughts: Sometimes, all your guests need is a nudge to finish their booking. Grand Hotel Excelsior Vittoria campaigns highlight the importance of a Shopping [...]
ITB Berlin, 2025
Meet us at ITB Berlin, 2025 Why you should attend ITB Berlin: Meet hundreds of hoteliers, tech vendors, and industry experts from all over the world. Watch our live session at the eTravel tech stage. Learn more about our solutions and ask questions regarding best practices to boost your revenue in 2025. Visit our booth at hall 8.1., stand 117 (HSMA Deutschland stand) Get new Revinate swags and enjoy a drink, or [...]
Voice of opportunity: Turning caller inquiries into revenue strategies
Hotel Moment DEEP DIVE WEBINARS Did you know missed opportunities in your voice channel cost you more revenue than you might realize? This webinar will reveal how your team can unlock this hidden potential and drive more direct revenue. Watch now Meet your hosts Melissa McMullin, Product Marketing Manager, Revinate Jack Newkirk, Enterprise Sales Consultant, Revinate Dominic Donatoni, [...]
How hotels can leverage PMS data to personalize guest communication
This is a guest blog post written by our partners at Cloudbeds. Thanks to instant and personalized communication across platforms like Amazon and Uber, travelers now expect fast, seamless responses and the convenience of choosing how and when they communicate with hotels. For hotel management, implementing personalized communication can feel complicated, especially when dealing with persistent labor shortages. Thankfully, with the help of technology, it’s possible to deliver tailored interactions throughout the guest journey without [...]