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How hotels can leverage PMS data to personalize guest communication
This is a guest blog post written by our partners at Cloudbeds. Thanks to instant and personalized communication across platforms like Amazon and Uber, travelers now expect fast, seamless responses and the convenience of choosing how and when they communicate with hotels. For hotel management, implementing personalized communication can feel complicated, especially when dealing with persistent labor shortages. Thankfully, with the help of technology, it’s possible to deliver tailored interactions throughout the guest journey without [...]
Revinate announces three new executive appointments
Press release Revinate appoints three new executives to drive growth in 2025 and beyond Your Content Goes Here David Stephens joins as the Chief Technology Officer; Jodi Weintraub joins as the Chief Human Resources Officer; Leura Morahan moves to Chief Product Officer (San Francisco, US) Revinate, a direct booking platform that leads the hospitality industry in driving direct revenue and increased profitability, announces three [...]
How Edgewood Tahoe Increased Booked Revenue by 83%
How Edgewood Tahoe increased booked revenue by 83% Lifetime revenue $5.7M in lifetime revenue from Revinate Marketing campaigns Outbound revenue 98% improvement in outbound revenue with Reservation Sales Inbound call conversion 56% improvement in inbound call conversion with Reservation Sales Integrating our marketing and reservation strategies has been the key to our success, allowing us to create a seamless [...]
How Portola Hotel & Spa successfully scaled on-property guest engagement
Customer stories How Portola Hotel & Spa successfully scaled on-property guest engagement HOTEL TYPE: Independent SOLUTIONS USED: Reservation Sales, Marketing Pro, Ivy, Guest Feedback (Reputation, Post-Stay Surveys + Flex surveys + restaurants) REGION: North America Goal Drive guest engagement Strategy Timely communication via SMS Results Increased guest satisfaction with 45% automated responses [...]
How Zoku’s high level of guest engagement throughout the year translates to direct bookings
Customer stories How Zoku’s high level of guest engagement throughout the year translates to direct bookings HOTEL TYPE: Group SOLUTIONS USED: Revinate Guest Feedback, Revinate Marketing REGION: EMEA Goal Drive direct bookings through one-time and automated campaigns Strategy Consistent guest engagement Results Average revenue of €11,500 in direct revenue per automated campaign [...]
Tips to prepare for hotel peak call season
The voice channel isn’t just another booking option. It’s a driving force for direct revenue. The fact is, 30% of customers across all age groups — including those tech-savvy younger generations — still prefer the personal touch of a phone call. And voice channel reservations average an impressive $1,570 in value. It outperforms every other booking method, making it crystal clear why you can’t afford to miss a single ring. With fall foliage trips, winter [...]