Featured articles
Revinate unplugged: Super user secrets & success stories
Hotel Moment DEEP DIVE WEBINARS Ready to revolutionize your guest and team experience and unlock new revenue streams? Tune in with Revinate's Sr. Customer Education Specialist, Brent Sanders, and Miranda Cubillas, Director of Reservations & Recreation at Ojai Valley Inn, for a compelling webinar. You'll learn strategies for maintaining a culture of excellence that boosts profitability, effectively coaching teams on every step of the guest journey to drive sales and guest [...]
How Mainsail Lodging & Development drove ~$1M in revenue in one month
How Mainsail Lodging & Development drove ~$1M in revenue in one month Voice channel revenue ~$1M in voice channel revenue in a single month Outbound revenue $80,000 over outbound revenue target Real-time team coaching 100% visibility into calls for live coaching What I love about Revinate Reservation Sales is everything is right there — every [...]
How Nemacolin drove $4.5M in outbound revenue
How Nemacolin drove $4.5M in outbound revenue Outbound revenue $4.5M in outbound revenue in 1 year Team performance Increased data-driven coaching Lead follow-up Personalized outreach drives conversions Our team is hungry for revenue. They won’t stop until they get an answer — and Reservation Sales tells them exactly where to focus. Melanie Lindemulder Reservations Manager [...]
Recast: If you’re willing to pay, we will give it to you
Hotel Moment WITH KAREN STEPHENS Episode 127 In this recast episode of Hotel Moment, we revisit Karen Stephens' conversation with Casper Overbeek, Chief Product Officer at citizenM. Casper shares eye-opening insights into citizenM's groundbreaking paid subscription loyalty program and their distinct approach to personalization across different cultures. From their guaranteed availability promise to their fascinating observations about European versus American guest preferences, discover how citizenM is reimagining hotel loyalty [...]
Messaging Channel – Global
← Go back to Hospitality Benchmark Report Messaging channel - North America The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on North America’s messaging channel for decreasing staff workload and enhancing the guest experience. Quick links Guest messaging: introduction Leveraging the power of text The messaging channel represents how hoteliers interact with guests using the method [...]
Personalized luxury: How email design enhances the guest journey
Hotel Moment DEEP DIVE WEBINARS From pre-arrival communication to post-stay follow-ups, every touchpoint matters. Your email design isn’t just a marketing tool — it’s an extension of your brand and the experiences you offer. This webinar will explore how email design can elevate your guest journey, leaving lasting impressions and driving measurable results. Watch now Meet your hosts Dylan Cole, Managing Director Sales, EMEA, [...]