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Transforming the guest experience with a text messaging solution
How a text messaging solution can deliver delightful guest experiences What does a text messaging solution mean? First, we need to understand the context of the guest experience. For nearly half a decade now, the hotel industry has been buzzing about “authentic guest experiences.” Airbnb elevated this idea with its ability to deliver on the “Belong Anywhere” theme. This meant travelers who wanted to be insiders could engage robustly with people and culture. But should [...]
4 hospitality industry trends from the Hotel Data Conference 2022
Key hospitality industry trends and how you can apply the data to your hotel There’s plenty of discussion surrounding how the current market and dynamics are shaping hospitality industry trends. Everything from guest preferences to spending to demand to hotel staff matters. But what does it all mean and what is the data telling us? We found that answer at STR’s Hotel Data Conference 2022. We picked up 4 insights from the conference that can [...]
5 underutilized ways to drive incremental revenue at your hotel
Increase revenue through text messaging Every quarter is the perfect opportunity to take a quick look at where you stand on your goals. Revenue targets, guest satisfaction standards, whatever your aims are, it’s time to assess and course correct to achieve measurable success with incremental revenue. Let’s focus on revenue and specifically, underutilized ways to drive incremental revenue to your hotel. First, make sure your property is communicating with your guests. This could be through [...]
Recession-Proof Your Hotel: Key Strategies to Boost Revenues
Build Loyalty, Leads, and a Resilient Brand with These Revenue Management and Marketing Strategies As the summer travel season begins for many parts of the globe, the hotel industry is seeing weekly room demand skyrocket past per-2019 numbers. However, fueled by rising food and gas prices, supply-chain issues due to events in Ukraine and China, and an American red-hot labor market with all-time high wage growth - predictions for a relatively shallow recession by 2024 [...]
Maximize bookings by embracing new technology
The hospitality industry is known for constant innovation and evolution, and it has become increasingly important to stay up to date with the latest tech products and services. After all, the best technology not only attracts guests to your property but also ensures that each guest has a safe, enjoyable stay that leaves them excited to return and share their experience with others. This, in turn, can help you maximize bookings and drive as much [...]
How hotels are transforming housekeeping to stay profitable
The long-awaited bounce back of the hospitality industry is here. Occupancy escalated to 60% in July 2021, fueling gains in total hotel revenue. Now in 2022, as many travelers make their plans, hotels find that guests are now understandably more preoccupied with safety measures, particularly housekeeping. If you’re looking for a way to offer on-demand housekeeping services in a contactless environment with a limited staff, consider our digital concierge. What You Will See Here Housekeeping of [...]