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UPDATED: Which Sites Allow Management Responses to Hotel Reviews?
Hotel management responses to online reviews are extremely important. But, there are so many different review sites, it can be difficult to keep track of them. Here’s our list of the major review sites that allow hotel management responses, and how to go about obtaining the proper credentials for review responses.
Mobile, Renovations, and Business Travelers
This week in hospitality news, Google presented its findings of its 2014 Traveler study in a webinar, the New York Times reported on how hoteliers are putting their review data to use, and Tnooz covered a study on business travelers.
How to Optimize Your Hotel Emails
We find that most guests are happy to leave you feedback. They just need a reminder to do so. Sending an email to each guest a few days after they have checked out is a great way to remind them. But in addition to optimizing the survey itself, you also need to think carefully about your post-stay emails. By understanding your performance metrics, you can identify where you can optimize your emails.
Hospitality Crisis Management
Dean Dacko, the SVP of Marketing for Malaysia Airlines, speaks about how he handled the recent tragedies involving his company’s flights.
Revinate Announces inGuest, a Revolutionary Guest Engagement Platform for the Hospitality Industry
With inGuest, hotels can drive revenue by knowing their guests, anticipating their needs and executing precisely targeted marketing campaigns.
The iPhone 6, Airbnb, and Google+: What hoteliers need to know
Here's our Friday roundup of interesting points we found on the internet this week.