Much more than a place to spend the night, 21c Museum Hotels is an innovative union of boutique hotel, cultural center, and contemporary art museum. “We evaluated multiple platforms before we chose Revinate,” says Jane Ferebee-Grady, Executive Assistant in Corporate Operations. “In the end, we picked Revinate because it’s a comprehensive solution. It had all the pieces of the puzzle.”

Guest feedback provides valuable insight into your guest experience. But, that only helps your hotel if you can make that insight actionable. Here are some ways to operationalize guest feedback to improve your guest satisfaction.

Guest feedback surveys can help hoteliers gain insight into the guest experience. But, a hotel survey is only helpful when you can get guests to take the time to complete it. Here are a few ways you can improve the performance of your guest feedback survey.

“Revinate is a really important tool for us to stay on top of our guest feedback and also see what’s happening at other hotels in our market. Knowing what guests are saying about our competitors and why guests are choosing to stay there is critical in a competitive market like Bangkok," says Samir Wildemann, General Manager of the Okura Prestige Bangkok.

DiamondJacks Casino & Resort captured more feedback and learned more about its guests with Online Reputation Management and the On-Site Surveys iPad solution.

It's important to respond to mixed hotel reviews, because potential customers can learn unflattering things about your property. Here's how to address mixed feedback.