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Featured articles
How NOT to Respond to Negative Reviews
How should hotels respond to reviews? Not like this.
Responding to Online Reviews: Q&A
During our recent webinar, "Creating a Guest Feedback Driven Culture," most of the questions asked by attendees were about responding to online reviews. Here are our answers.
Hotel Loyalty Programs are Getting an Update
Kimpton and Marriott have both recently re-vamped their loyalty programs. What are they doing differently, and what does this mean for travel?
Hotel Surveys Success Story: Petite Auberge and White Swan Inn
With Revinate's Post-Stay Surveys, two boutique hotels in San Francisco increased their review volume and moved up on the TripAdvisor Popularity Index.
A Guide to the Email Center: Optimizing Open and Click Rates
While the ultimate goal for your Revinate Post-Stay Surveys is to get the highest completion rate possible, you can’t do this if guests aren’t opening your emails. Here are the basic elements of a successful Post-Stay Surveys email campaign.
Social Media and Hotels: Why Engagement is Critical
Five reasons why social media is a crucial aspect of a hotelier's marketing and reputation management.