Hello from Zihuatenejo. I'm on vacation for a couple days at an incredible boutique hotel, La Casa Que Canta, and as I watch the boats bob in the ocean, I'm thinking about what I'm going to write in my hotel review when I get home. I love writing good reviews when I have a good stay because it's the gift that keeps on giving. But should I expect a response when I only have positive [...]

This month, Daniel Edward Craig and I launched a Webinar series called the Review Clinic. You can see the recording from our first event in the previous blog post. The next free, online event will be Thursday, July 28th at 9am pacific/12pm eastern. Please sign up here. We created the event because we know that many hotel professionals are still not comfortable responding publicly to reviews and we wanted to help. We invited hoteliers to [...]

Thanks for checking out this Revinate Success Story. You may download a PDF version of this article. Please check out additional success stories, and contact us for more information about Revinate. Parc 55 Wyndham hotel is a 1000+ room property located in the heart of San Francisco’s bustling shopping and business center. The hotel caters to both business and leisure travelers looking for luxurious accommodations in a prime location. Parc 55 Wyndham is managed by [...]

Unlike traditional office employees such as myself, hoteliers are rarely at their desks. The good news for me is that my desk looks out at the Golden Gate Bridge and I never tire of the view. The better news is that I rarely miss a tweet or post because I always have a monitor with Revinate showing my mentions. For hoteliers, it's a bit more difficult to stay on top of mentions so I thought [...]

Best Practices for Dealing with TripAdvisor's Popularity Index

Last week, Gary Vaynerchuk's book, The Thank You Economy, hit the shelves. For those of you that don't know Gary, check out his site and watch some of his videos. Yes, he's a wine guy but he is also an extremely savvy businessman that has built his business on customer service in the electronic age of Twitter, Facebook and YouTube. I recently saw Gary interviewed about his new book on Morning Joe and the first [...]