TweetConcierge:

Revinate’s exclusive, fully-integrated
Twitter Client

Completely customized for hoteliers, TweetConcierge is simple and easy to use, with intuitive tabs that make it easy to follow your hotel or competition and engage in real-time with your fans and prospective guests. With fully integrated link and campaign tracking, TweetConcierge will track the number of clicks on every link you include in a Tweet, even when your links are retweeted or posted on blogs and other sites! We’ve also set up an intuitive way for you to track Twitter “Campaigns”, or groups of Tweets about the same promotion, allowing you to measure the results of your social media efforts.

With the ability to post to multiple Twitter accounts and Facebook pages, TweetConcierge is the ideal solution for all hoteliers, whether you’re brand new to Twitter or are seasoned Twitter pro.

Corporate Reporting:

The Ideal Solution for Hospitality Groups

While it’s important for properties to manage their online reputation, it’s just as important for brands and management companies to have a tool to quickly and easily measure the health of the entire portfolio. Revinate’s Corporate Account reporting allows management to monitor and analyze the performance of its portfolio over time and against the competition.

With our Corporate Reporting dashboard, management can easily track best & worst performing properties across all key metrics such as review ratings, TripAdvisor Popularity Index, review frequency etc. In addition to tracking the social media engagement and activity of the portfolio, you can also follow key trends at both the corporate and property level.

With this unparalleled insight you’ll be able to discover best practices, share knowledge, identify and reward top managers, beat the competition and even prioritize investment. If you have a portfolio of any size, from two to ten thousand hotels, you need Corporate Reporting.

Sentiment Analysis:

Sophisticated Data Mining made Easy

Due to their unstructured nature, online reviews often touch upon many attributes of your hotel. A guest might give your hotel five stars overall, but mention that she was disappointed by the price of parking. So it’s important to break down your reviews by category and topic to gauge the sentiment of any service, amenity or function, both for your hotel, as well as your comp set.

Every Revinate account comes equipped with the industry’s most sophisticated yet intuitive sentiment analysis engine, completely customized for the hospitality industry. Our transparent approach provides you with the best reporting in the industry, allowing you to measure the performance of each aspect of your operation and even identify problems and emergencies that traditional guest satisfaction systems can easily miss. Features such as the ability to track custom keywords and topics, and change sentiment scores on the fly, make our Sentiment Analysis incredibly powerful.

Social Buzz:

The Best Way to Incorporate Social Feedback on Your Web Sites

Recommendations and reviews are now the most significant driver of room booking decisions. However, when guests post feedback to review sites and OTAs, the promotional value of reviews are benefitting 3rd party sites, not your own. Now, with Social Buzz, you can easily promote, on your own site or Facebook page, the reviews that your hotel receives from around the web.

We know that it’s hard to find the time and resources to constantly update your site with fresh reviews. With Social Buzz, all you have to do is click a ‘Publish to Social Buzz’ button from within your Revinate dashboard. That’s it. No HTML. No formatting issues. And no waiting for the Webmaster to get to it. Fresh content with no hassle. With Social Buzz, your site will always contain fresh content, which will increase visitor engagement and drive booking conversions.

Tickets:

Workflow Solution for Managing Online Reviews

Like traditional guest satisfaction surveys, online reviews help you quickly assess what is working at your property and where improvements can be made. When feedback needs to be acted upon, Revinate makes it easy to collaborate with your colleageus. Revinate’s lightweight, intuitive and customized project management functionality allow you to easily act upon the feedback you receive and make operational improvements. Whether it’s a housekeeping issue, a staff training issue, or simply the coordination a management response, tickets will ensure that every action is carried out quickly and effectively.

GS2 Reports:

Industry-standard intelligence for true guest satisfaction

Revinate's GS2 Report (Guest Satisfaction 2.0) is the hospitality industry’s first report that analyzes public guest feedback from online review sites and OTAs as the most comprehensive measure of guest satisfaction. GS2 Reports (a Premium Feature) are sent as an Excel spreadsheet via email on a weekly and/or monthly basis.

GS2 Reports allows managers to set and track guest satisfaction goals by region or property grouping, to quickly see how properties are doing against key success metrics such as review ratings, review volume and TripAdvisor Popularity Index, among others. Online review data can provide real-time information on the health of your hotels so you can reward top performers and quickly fix operational issues before they become real problems.