Featured articles
Messaging Channel – North America
← Go back to Hospitality Benchmark Report Messaging channel - North America The 2025 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on North America’s messaging channel for decreasing staff workload and enhancing the guest experience. The 2025 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on North America’s messaging channel for decreasing staff workload and enhancing the guest experience. [...]
Elevating the voice channel: How Thompson Seattle leverages RezForce to improve call conversion
Elevating the voice channel: How Thompson Seattle leverages RezForce to improve call conversion Outbound revenue $7K in additional outbound revenue per month Call conversion 50% increase in call conversion Guest satisfaction Reduced call wait time and improved guest service The RezForce Lux agents are tremendous salespeople. They are knowledgeable about the property and know how [...]
Personalization pays off: Ambiente™ Sedona, A Landscape Hotel, achieves success through segmentation and outbound revenue generation
Personalization pays off: Ambiente, A Landscape Hotel, achieves success through segmentation and outbound revenue generation Lifetime direct revenue $780K in lifetime direct revenue via email channel Outbound revenue $340K in voice channel outbound revenue Email health 85% email health and average open rate of 49% per campaign Revinate allows us to keep our resort top [...]
How Mohonk Mountain House uses Revinate to drive millions in outbound revenue
How Mohonk Mountain House uses Revinate to drive millions in outbound revenue Outbound revenue 11% of total booked revenue from outbound calls Call conversions Increased call conversions and improved call scoring Guest satisfaction Increased positive call experiences from highly trained agents Revinate has transformed our business and enabled our reservations team to drive a huge [...]
Bank on Revinate
Announcement Revinate unveils new brand identity to accelerate hospitality’s next transformation The updated look and positioning coincide with the company’s evolution into offering an advanced Guest Data Platform and communication solutions. SAN FRANCISCO, CA, USA (10/4/2022) — Today, Revinate, a recognized leader in hospitality technology, revealed a new brand identity that reflects the data-driven transformation that the company is facilitating for the hospitality industry. Increasingly, hotels are seeking to reclaim [...]