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Voice channel success: 3 must-haves for your hotel call center
It isn’t news that customer service is a top priority for hotels. However, what customer service looks like is shifting. As much as 73% of customers consider the experience an important factor in their purchasing decisions, yet nearly 1 in 2 customers aren’t satisfied with the service experience they receive. When you consider phone calls are the top choice to resolve customer service issues and that the majority of people prefer chatting with live customer [...]
The link between brand storytelling and guest loyalty
The Hotel Moment podcast — episode 59 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tom Luersen, President of CoralTree Hospitality, turn their attention toward storytelling and how hoteliers can incorporate unique brand details into the guest experience. Luersen shares why this practice yields meaningful ROI while scaling your business. Tune in and learn how to increase guest loyalty and why trying, failing, and innovating [...]
Win-back email campaigns for bigger profits and greater loyalty
OTA commissions have doubled since 2015 — often exceeding rates of 30% to 35% for many properties. And, acquiring new customers can cost anywhere from 5X to 25X more than retaining existing ones. The math is simple. Repeat business from direct bookings is much more lucrative than constantly acquiring new customers. If you’d like to keep more of your hard-earned revenue, read on to discover how easy it is to recapture past guests and increase [...]
Unlock your potential and face the staffing shortage with technology
The Hotel Moment podcast — episode 58 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Chip Rogers, President and CEO of the American Hotel and Lodging Association (AHLA), discuss why the staffing shortage doesn’t have to be an obstacle to reach success. Rogers offers creative solutions hoteliers can use to expand their workforce, and explains how technology actually facilitates opportunities for staff to connect with [...]
How to start implementing sustainability initiatives while staying true to your brand
The Hotel Moment podcast — episode 57 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Billy Skelli-Cohen, CEO of the Zien Group, explore the increasing emphasis on sustainability in the hospitality industry. You’ll discover practical tips for implementation while developing a greater understanding of sustainability’s global relevance in hospitality. Tune in and find out how to design a greener stay for your guests to exceed [...]
Revenue is right
Revination Revenue is right NAVIGATE 2023, the annual Revinate hospitality technology conference, is our chance to connect with over 350 attendees to network, learn, and grow. This year, we threw some fun and games into the picture. We played "Revenue is right". A game where we asked attendees to guess how much revenue Revinate has made all customers across all channels, since we started. We heard a [...]