Rani Croshal
Chief Customer Officer
Rani Croshal leads the global Customer Success organization at Revinate, driving customer retention, growth, and loyalty. With over 20 years of experience building and scaling SaaS and services teams, Rani is passionate about helping customers realize the full potential of technology solutions and designing customer-centric strategies that deliver measurable value and deepen relationships. Outside of work, she enjoys spending time with her family and her dog Kamea, traveling, exploring new cultures, and unwinding with a good book.
Featured articles
How to respond to positive hotel reviews
By responding to at least some of your positive reviews, you can encourage loyalty, turn brand enthusiasts into promoters, and influence prospective guests at a critical stage in the booking process. Here's how to respond to positive hotel reviews.
9 easy ways to boost hotel guest satisfaction
Imagine a guest arriving at your hotel only to find their room isn’t ready, the restaurant is closed, and there’s nowhere to store their luggage while they wait. They won’t be too happy, right? Now imagine a different scenario. Your arriving guests are greeted by name. They head to their upgraded room with a glorious city view and deposit their bags before enjoying a pre-dinner cocktail. That’s so much better. Guest satisfaction is a hot [...]
Why AI texting will step up your guest communications
It’s common for each of us to be on our phones all day, every day. And text messaging has become our go-to method for connecting with others. Texting is good not only for communicating with our loved ones, but also for business purposes, such as touching base with colleagues and clients. Messaging can (and should!) also be used by hoteliers, and AI texting is a great option. By leveraging artificial intelligence, AI texting allows guests [...]
Tips for improving your hotel upsell program to boost direct revenue
Actionable ways to use upsells for revenue management Are you ready to improve your revenue management strategy? Download our guide, “The ultimate guide to upselling techniques for hotels,” to find out how to use upsells to maximize the share of wallet for each guest while also deepening your relationships with guests. A solid hotel upsell program can make a huge difference in generating direct revenue. Generally speaking, you are going to be more profitable if [...]
Best Hotel Concierge Software: A Hotelier’s Guide to Guest Messaging
In our modern fast-paced travel environment, guests look for a few key elements when selecting where they’ll stay: convenience, speed, and personalized experiences. That’s why personalized communication has become central to delivering great hotel experiences to guests. And that’s where hotel concierge software enters the picture. Digitally-savvy hotel guests expect mobile-first service options that make it easy for them to message the front desk, request amenities, or receive local recommendations for everything from dining to [...]
How to Improve Guest Experience
ICYMI: From NAVIGATE 2022 - Nailed it! We recently met up in South Carolina for our annual users’ conference, NAVIGATE 2022. During this two-day educational and interactive time, we featured a panel of our customers who discussed how Revinate’s solutions impacted their business. Our panelists, Lana Venter, Director of Reservations at Auberge Mauna Lani, Amber Reuss, Regional Director of Digital Marketing at SCP Hotels, and Scott Quigley, Manager of Brand Programs & Innovations at Cambria [...]