Bio
Featured articles
9 warning signs your direct booking strategy is in trouble
Whenever a guest decides to book a trip they are investing their time, money, and resources in exchange for what they hope to be an amazing vacation. Are they booking with you directly or are they shopping the market? Unfortunately, OTA’s are experts at capitalizing on your guests’ desire to find the best price for the best place at the best time. OTA’s have built an industry based on leveraging price and convenience to make [...]
RezForce and what the future holds for travel
Is your reservations team ready for the spike in calls? After a rollercoaster ride that saw spikes in cancellation calls and then times with reduced or no call volume, travel is back in full swing and consequently so are call volumes. When we say up, we mean it. Revinate’s contact center service, RezForce, has recorded over $272 million in bookings for our clients since the beginning of 2021 when the travel restarted. Quantity and quality are teaming [...]
Why you should have a text messaging solution for your casino — and how to find the right one in 2022
Casinos operate in a highly competitive world. Every guest counts. Every dollar counts as well. Text messaging solutions, sometimes called digital concierges, in casinos are at times the reason why players prefer one casino over another. They impact profits. If you are thinking about bringing a digital concierge into your casino this year to positively impact your guests and your profits, read on! We have you covered. Have you already decided to hire a digital [...]
How to get started with a text messaging solution for your hotel
As we emerge from the pandemic, hotels around the world are turning to technology to attract guests and deal with the ongoing staffing crisis. One technology that is being widely adopted is the text messaging solution, sometimes called a digital concierge. This solution allows guests to navigate their way through your hotel, on their own. Your staff, on the other hand, can depend on a digital concierge to offer instant responses to guests’ requests through [...]
How to Capture and Create Hotel Demand
4 Tactics You Can Use Right Away to Create Hotel Demand This is part 2 in our series on rethinking hotel demand. Missed part 1? We’ve broken down the 5 different types of hotel demand and what they mean. Now let's use them to our advantage. What You Will See Here Converting Existing Demand Create New Demand Expand Your Market’s Demand Leverage Your Entire Ecosystem Getting Started Converting Existing Demand Let's take a [...]
5 Ways We Should Rethink Demand Right Now
Breaking Down Demand Measurement Demand. It’s the most commonly used term across the hotel industry, but when it comes to measuring demand, just what does demand mean? As green hospitality managers, we’re taught to lean into external benchmarking services as a starting point to measuring demand and realizing opportunities. These services measure room night and revenue production and then package up the data into a nice little report. From this, you can determine how your [...]