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Preventing Negative Reviews with a Text
The number one priority in hospitality is providing great experiences for guests. We want them to keep coming back. Now that guests can write reviews directly from their mobile devices, online reviews about your property appear instantly. What if those reviews were negative ones? And what if you could prevent those negative reviews with a text? 97.7% of travelers will read reviews about hotel accommodations, amenities, and previous guest experiences. Meanwhile, a TripAdvisor study reveals [...]
Best Hotel Concierge Software: A Hotelier’s Guide to Guest Messaging
In our modern fast-paced travel environment, guests look for a few key elements when selecting where they’ll stay: convenience, speed, and personalized experiences. That’s why personalized communication has become central to delivering great hotel experiences to guests. And that’s where hotel concierge software enters the picture. Digitally-savvy hotel guests expect mobile-first service options that make it easy for them to message the front desk, request amenities, or receive local recommendations for everything from dining to [...]
Staffing Shortages: Why Back of the House Staff Deserve More
I think that it’s time that this industry takes a very sincere, deep look inward to reevaluate how it is that we attract, retain, and reward our staff, starting from the lobby and working up. According to the Bureau of Labor Statistics, leisure and hospitality remain the lowest-paid industry with hourly earnings of $19.20 as of November 2021, a major red flag. I remember my first DOS job. In my first year in that job, [...]
How to Improve Guest Experience
ICYMI: From NAVIGATE 2022 - Nailed it! We recently met up in South Carolina for our annual users’ conference, NAVIGATE 2022. During this two-day educational and interactive time, we featured a panel of our customers who discussed how Revinate’s solutions impacted their business. Our panelists, Lana Venter, Director of Reservations at Auberge Mauna Lani, Amber Reuss, Regional Director of Digital Marketing at SCP Hotels, and Scott Quigley, Manager of Brand Programs & Innovations at Cambria [...]
How to run a hotel with staff who want to work remote
Tips to master remote working and hiring in the hospitality industry NAVIGATE 2022: In case you missed it… Two numbers are enough to tell the story of the staffing shortage challenges that hotels are facing today. 73 and 4 million. Let’s tackle 73 first. Remote work When "The 2021 Work Trend Index" interviewed more than 30,000 people across 31 countries and analyzed trillions of productivity and labor signals, it found that 73% of people wanted [...]
7 Travel Trends for Spring 2022
Spring Forward In varying parts of the world, spring is in the air, and it seems everyone is ready to shed the winter blues, especially after a tough Omicron surge that kept most people homebound. What’s (hopefully) not in the air? COVID. While we’re certainly not rid of the virus, case levels are at their lowest since summer 2021. As a result, many destinations have dropped their COVID-related restrictions. Travelers are itching to get somewhere, [...]