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Taking care of your staff to deliver exceptional guest experiences
The Hotel Moment podcast — episode 44 Episode #44 dives into the core of the guest experience. This week on the Hotel Moment podcast, Revinate’s CRO, Karen Stephens, and Paul Hitselberger, COO at First Hospitality, talk about why people are at the heart of the hospitality industry. We hear how Paul got his start, and how that shaped his view toward hotel operations to value both staff and guests. Paul also [...]
Get a feel for fall at Graduate Roosevelt Island
Inspiration Get a feel for fall at Graduate Roosevelt Island Sent: September 2022 Brand: Graduate Roosevelt Island Category: Inspirational, Room Offer Hotel location: New York (NAM) Our thoughts: This promotional email campaign sent by Graduate Roosevelt Island targeted the hotel's full database, excluding only OTA email domains and guests with a future stay. This lead nurturing email was meant to inspire bookers with a room offer that included a promo [...]
[Guest First Name], sleep in tomorrow and join us for brunch
Inspiration [Guest First Name], sleep in tomorrow and join us for brunch Sent: September 2022 Brand: voco® Orchard Singapore, an IHG Hotel Category: Promotional, On Property Hotel location: Singapore (APAC) Our thoughts: This email campaign sent by voco Orchard Singapore targeted their on-property guests with a special Sunday Brunch offer — and it captured their attention for both brunch and extended/future stays at the hotel. This campaign was sent to [...]
An Unforgettable Autumn
Inspiration An Unforgettable Autumn Sent: September, 2022 Brand: The Kingsley Hotel Category: Holiday, Inspirational Hotel location: Cork, Ireland (EMEA) Our thoughts: The Kingsley used segmentation wisely with this inspirational campaign — they targeted guests located in Ireland with no future stay, and they excluded specific rate codes. This led them to send their inspirational autumn campaign to a segment of about 11,000 guests. And this group loved it! The open rate [...]
High tech enables high-touch service at hotels
How hoteliers can use technology to improve the guest experience Many luxury hotel brands pride themselves on their responsiveness and attentiveness to guests. These strengths are what distinguishes them from other hotels. “High touch” has become synonymous with private concierges, VIP lounges, 24/7 room service, and other exclusive features designed to attract the discerning traveler. But does high-touch service have to conflict with high tech? Not at all. In today’s world, luxury also implies high [...]
How Revinate helped Spicers Retreats streamline guest data to enable personalized experiences
Customer stories How Revinate helped Spicers Retreats streamline guest data to enable personalized experiences HOTEL TYPE: Group SOLUTIONS USED: Revinate Marketing, Shopping Cart Abandonment, Revinate Feedback REGION: APAC Goal Easily access data to deliver delightful guest experiences and drive loyalty Strategy Develop a single view of guest data to power personalization Results Stronger guest loyalty and above-average email [...]