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The hospitality email marketing dos and don’ts you need to know
Step up your hospitality email marketing efforts Eager to improve your email marketing ROI? Download our guide, “The basics of hotel email marketing,” to find out how to plan and execute effective campaigns. Hospitality email marketing is nothing new. Hotels have been leveraging this channel to reach guests for decades. But even if sending newsletters and promotional offers seems like second nature at this point, you probably have room for improvement. With a more strategic [...]
Wie IHG Australien mit Revinate Marketing erfolgreich am Markt agiert
Customer stories Wie IHG Australien mit Revinate Marketing erfolgreich am Markt agiert HOTEL-TYP: IHG Australien VERWENDETE LÖSUNGEN: Revinate Marketing REGION: APAC ZIEL Buchungen in einem kompetitiven markt gewinnen STRATEGIE Konsolidierung von technologielösungen für mehr agilität ERGEBNISSE Konstante, über dem Branchendurchschnitt liegende Leistung in Bezug auf wichtige marketing-kennzahlen Meet the customer “In [...]
What is a data platform and why do hotels need one?
The benefits of data platforms in hospitality are undeniable The hospitality industry isn’t short on data. Most hotels have plenty of information at their fingertips, but it isn’t always actionable or easy to access from different systems. This probably sounds familiar. It’s a common problem for properties ranging from B&Bs to international hotel groups. According to a report from Hospitality Technology, 47% of professionals surveyed say that difficulty integrating technology with legacy systems is a [...]
How Vintage Hotels drives guest engagement with Ivy, Revinate’s text messaging solution
Customer stories How Vintage Hotels drives guest engagement with Ivy, Revinate’s text messaging solution HOTEL TYPE: Group SOLUTIONS USED: Revinate Ivy REGION: North America Goal Create deeper relationships with guests Strategy Automated communication at just the right moment in the guest journey Results Improvement in guest comment scores Meet [...]
How to respond to negative hotel reviews (with real examples)
Prospective guests are looking at online reviews at a critical stage in the booking process. Your response to negative hotel reviews is everything. Here's how to craft a great response to a negative review.
Taking care of your staff to deliver exceptional guest experiences
The Hotel Moment podcast — episode 44 Episode #44 dives into the core of the guest experience. This week on the Hotel Moment podcast, Revinate’s CRO, Karen Stephens, and Paul Hitselberger, COO at First Hospitality, talk about why people are at the heart of the hospitality industry. We hear how Paul got his start, and how that shaped his view toward hotel operations to value both staff and guests. Paul also [...]