The Morning Star Express Hotel is a 126-room hotel in the capital of South Africa, Pretoria. Opened in 2010 as an independent hotel targeting business and leisure segments, the hotel aims to provide guests with a comfortable but affordable stay with a focus on value and quality. Located in the heart of Pretoria it is within close proximity of all official government agencies as well as leisure activities and shopping malls. When it opened, The [...]

A Revinate client since 2011, The Florida Hotel & Conference Center was one of the first customers to adopt Revinate On-Site Surveys, an innovative iPad solution for capturing guest feedback during the stay or visit. With On-Site Surveys, hotels can collect real-time feedback from customers or day visitors, and with real-time alerts, staff can be notified of guest comments that require immediate attention. The Florida Hotel & Conference Center was intrigued by On-Site Surveys as [...]

Recent research has shown that there is only one thing that guests would prefer over a complimentary breakfast or free parking, and that is Wi-Fi. (Source: Hotels.com 2013 Survey) Nowadays, the first thing a guest tries, before your quality breakfast or your comfortable bed, is the quality of your Wi-Fi.Modern travelers are hyper-connected and cannot bear to be offline. Business travelers need to be able to check their emails and take online conference calls, while [...]

Since opening two year ago, 137 Pillars House, a property in the SilverNeedle® Hospitality Group portfolio, has earned a sterling reputation for its attentive service and elegant facilities. As one of the luxury boutique hotels in the Chiang Mai region, the property’s mission is to “create exceptional memories for every guest on every single day.” This commitment to delivering personalized service can be seen in the hotel’s customer feedback. To date, 96% of the property’s [...]

The Hilton Minneapolis St. Paul Airport, Mall of America doesn’t shy away from embracing new technology. Located in a fast-paced, dynamic Minneapolis market, hotel General Manager, Scott Youngblood, uses mobile applications to quickly look after a number of his hotel’s needs. “I can change the temperature in the hotel ballroom by 3 degrees from a mobile app when the mother of the bride says it’s a little stuffy,” says Scott Youngblood. “I can review our [...]

The Aston Kuta Hotel & Residence is an expansive, four-star hotel and condo located in Bali, Indonesia. With more than 200 rooms and lots of meeting space, the property caters to both the business and leisure traveler. Marketing Communications Officer, Icha Annisa, comments, “Our close proximity to both the Ngurah Rai International airport and renowned Kuta Beach makes us appealing to both audiences. We certainly have a varied customer base.” The diversity of guest profiles [...]