Revinate

Meet Ivy

The AI-powered intelligence layer for hotels

Real-time decision intelligence that delivers personalization at scale

The AI-powered intelligence layer for hotels

Real-time decision intelligence that delivers personalization at scale

Your guests don’t want to be treated like a segment. They want to feel known. But human intuition limits us to broad groups. Ivy closes that gap. Built across every Revinate product, Ivy understands 1.1 billion guest profiles and matches the right guest with the right offer on the right channel at the right moment. This is AI for hotel marketing and sales at a level of precision no team can achieve manually.

Your guests don’t want to be treated like a segment. They want to feel known. But human intuition limits us to broad groups. Ivy closes that gap. Built across every Revinate product, Ivy understands 1.1 billion guest profiles and matches the right guest with the right offer on the right channel at the right moment. This is AI for hotel marketing and sales at a level of precision no team can achieve manually.

Ivy hero

Everyone should prioritize Revinate for converting direct business before turning to costlier third-party channels.

Everyone should prioritize Revinate for converting direct business before turning to costlier third-party channels.

Patrick Norton
Chief Marketing Officer, Brittain Resorts & Hotels

The world has shifted. Your platform should too.

The world has shifted. Your platform should too.

Travelers are asking AI for hotel recommendations, and those models point to the hotels or OTAs that made their data easy for AI to read. Meanwhile, guests expect truly personalized experiences – not segments and demographics. Closing that gap requires real-time decisions across every guest and every channel, at a level of precision that wasn’t possible until now.

Travelers are asking AI for hotel recommendations, and those models point to the hotels or OTAs that made their data easy for AI to read. Meanwhile, guests expect truly personalized experiences – not segments and demographics. Closing that gap requires real-time decisions across every guest and every channel, at a level of precision that wasn’t possible until now.

Get a personalized walk-through right away

Activate your superpowers with a demo customized to your needs and geared to answer your questions. Don’t wait to unleash your potential!

Personalization at scale

Personalization at scale

Ivy processes signals across your entire guest database in real time: who’s likely to book, what offer will resonate, which channel will convert, and when the timing is right. She identifies patterns across a billion profiles and applies that intelligence to your guests, your property, and your objectives. That’s not something any team can do manually. It’s a fundamentally different capability.

Ivy processes signals across your entire guest database in real time: who’s likely to book, what offer will resonate, which channel will convert, and when the timing is right. She identifies patterns across a billion profiles and applies that intelligence to your guests, your property, and your objectives. That’s not something any team can do manually. It’s a fundamentally different capability.

Today: Intelligent execution

  • Revinate Chat: AI guest communication
    Revinate Chat provides 24/7 AI guest communication via a secure browser environment, resolving up to 80% of inquiries automatically, in any language
  • Automated call scoring:
    Analyzes every reservation call in real time, identifying conversion opportunities and coaching moments.
  • AI content creation: Smart headings, optimized CTAs, and AI-generated copy tailored to specific guest segments.
  • AI hotel sentiment intelligence: Analyze guest sentiment across reviews and surveys with automated hotel review response suggestions.

Tomorrow: Predictive strategy & execution

Predictive insights: Spots revenue opportunities across a billion data points and brings the recommended action to you for approval.

Strategic campaign execution: Creates segments, writes content, chooses channels, and optimizes timing – aligned with your objectives and guardrails.

Proactive signal monitoring: Tracks availability, detects low-occupancy windows, and recommends action while the opportunity is still warm.

Continuous learning loop: Every decision feeds back into Ivy’s intelligence. Your platform gets sharper with every interaction.

Why Ivy outperforms generic AI

Why Ivy outperforms generic AI

Hospitality isn’t generic. Generic AI doesn’t understand your rate codes, folio structures, loyalty tiers, or the difference between a booker and a stayer. Without that context, it guesses – and guessing means the wrong offer to the wrong guest. Ivy’s precision comes from a foundation no one else has.

Hospitality isn’t generic. Generic AI doesn’t understand your rate codes, folio structures, loyalty tiers, or the difference between a booker and a stayer. Without that context, it guesses – and guessing means the wrong offer to the wrong guest. Ivy’s precision comes from a foundation no one else has.

Massive scale

1B+ guest profiles across 12,500+ hotels give Ivy deeper hospitality understanding than any other AI.

Cleanest data

Unmatched ingestion, cleansing, standardization, and normalization into a single accurate guest record.

Vertical depth

30,000+ custom configurations, hundreds of integrations, and 17 years of hospitality-specific logic.

Proven security

SOC 2, PCI-DSS, GDPR certified. Isolated tenant. No customer data used to train models without consent.

Secure hotel data intelligence: How Ivy learns without compromising your data

Secure hotel data intelligence: How Ivy learns without compromising your data

We strip identity from behavioral data across our platform – no names, no emails, no traceability. What’s left is pure pattern: how people book, when they respond, what converts. Ivy studies those patterns, turns them into proven playbooks, and applies them to your guest data in your secure environment. You get the intelligence of a billion profiles. Your guests stay private.

Ivy isn’t bolted onto one product. She’s the decision intelligence running across everything you do with Revinate.

Travelers are asking AI for hotel recommendations, and those models point to the hotels or OTAs that made their data easy for AI to read. Meanwhile, guests expect truly personalized experiences – not segments and demographics. Closing that gap requires real-time decisions across every guest and every channel, at a level of precision that wasn’t possible until now.

Ivy isn’t bolted onto one product. She’s the decision intelligence running across everything you do with Revinate.

Email

Precision segmentation, AI-composed content, and optimized send times tailored to individual guest behavior.

Voice

Real-time call scoring, agent assist with full guest context, and intelligent conversion routing.

Messaging

AI-powered conversations via Revinate Chat. Right answer, any language, any hour.

Guest feedback

Sentiment intelligence across reviews and surveys with brand-matched AI response suggestions.

Data platform

AI-driven identity resolution, behavioral pattern extraction, and data quality intelligence.

Agentic interface

Makes your guest intelligence accessible to AI search engines and your other hotel tools.

The CDP is now the keystone of a hotel technology ecosystem. All those individual players now have to rapidly innovate.

The CDP is now the keystone of a hotel technology ecosystem. All those individual players now have to rapidly innovate.

Adam Mogelonsky
Partner, Hotel Mogel Consulting Ltd

Data platform

Cover of The complete first party data guide
The complete guide to first-party data for hoteliers

Before guests arrive at your hotel, they already have one clear expectation: to enjoy their stay. But each guest has their own needs and demands. How do you keep up with all of them while making sure your guests are satisfied? By simply getting to know them. The best way to do that at scale is with first-party data.

View guide →

A look inside
  • The different types of data
  • The state of data collection
  • How to generate more revenue with first-party data
  • Hospitality’s next transformation
Get a personalized walk-through right away

Activate your superpowers with a demo customized to your needs and geared to answer your questions. Don’t wait to unleash your potential!

Hotel Moment podcast: Hospitality leaders sharing insights

Podcast

Frequently asked questions

Frequently asked questions

The hotel-specfic AI decision intelligence layer built across Revinate’s entire platform. Ivy understands 17 years of hospitality data and 1.1 billion guest profiles. She makes real-time decisions that deliver personalization at a scale no human team can match.

Ivy has evolved. She still powers our industry-leading AI guest messaging (now called Revinate Chat), providing 24/7 support via SMS and WhatsApp. Ivy’s intelligence is now integrated across every Revinate product.
Resolves 80% of guest questions (Chat), scores reservation calls automatically, generates campaign content, and provides sentiment intelligence across feedback.
Predictive insights, strategic campaign execution, proactive occupancy monitoring, and a continuous learning loop that improves precision with every interaction.
A synthetic data layer strips identity from behavioral data. No names, no emails. Ivy studies anonymous patterns and applies learnings within your secure environment. We never use PII to train models without consent.
30,000+ custom configs, hundreds of integrations, 17 years of hospitality logic. Generic AI doesn’t understand rate codes, split folios, or booker vs. stayer distinctions. Ivy used hospitality-native intelligence. Without that context, AI hallucinates. Ivy doesn’t.
SOC 2 Type II certified. Isolated tenant. GDPR, CCPA, PCI-DSS compliant. All recommendations require your approval. You maintain final control.
Yes. We support controls for specific functionality. All outputs require approval before execution. Ivy enhances your decision-making. She doesn’t replace it.

Supercharge your hotel

Powered by hospitality’s best direct booking platform

Need a clearer view of your guests? Identify and retain your best guests with a unified 360 view.

Relying too much on OTAs? Engage with guests throughout their journey to maximize direct bookings.

Missing guest requests? Send personalized, AI-powered guest messages 24/7 to free up your staff.

Need to improve your reputation? Manage, measure, and optimize reviews across ~45 sites.

Want to convert more calls? Boost inbound call conversion and outbound call strategy with Reservation Sales. Drive even more direct bookings with RezForce by allowing our reservation agents to pick up when your team logs off.

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