Resolve 80% of guest inquiries, and convert booking intent into direct revenue

Digital service that mirrors your in-person standards

Every traveler wants to feel recognized. Revinate Chat transforms standard digital messaging into tailored hospitality by syncing directly with your Rich Guest Profiles in Revinate Core. It handles everyday inquiries automatically, delivering accurate answers that feel personal every time.

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See Revinate Chat in action

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Provide your guests with an easy and safe way to engage with your hotel and receive accurate and personalized responses. Route complex chats to live agents with full conversation context and guest profile details, ensuring a smooth handoff.

Benefits of Revinate Chat

Lighten your team’s workload and cut service costs

A woman chats with a female hotelier via a phone and laptop.

Automate routine inquiries

Drastically reduce staff workload and service costs by resolving up to 80% of routine questions with agentic AI.

A woman chats with a hotel via text messaging on her cell phone

Power personalized communication

Provide a personalized conversation experience connected to your guest profile data in Revinate Core.

A man and woman chat with hoteliers about spa services

Accelerate revenue growth & protect guest data

Capture high-intent signals for your staff to action, all through an encrypted browser-based interface.

A composite illustrating chat bubbles customized to match colors

Maintain brand equity across the guest experience

Foster trust and loyalty with a fully customizable interface that mirrors your property’s unique identity and tone.

Frequently asked questions

Unlike generic text-based apps, Revinate Chat provides a fully branded, browser-based “virtual concierge” experience. It requires no app downloads and operates in a secure, encrypted environment. Because it integrates directly with Revinate Core, the AI recognizes guest identity, loyalty tiers, and stay history to provide hyper-personalized responses that a standard SMS tool simply cannot offer.

Yes. Revinate Chat is connected to the Vault, which supports full customization with your property’s logos, colors, and brand voice. This ensures the AI provides verified, property-specific information rather than generic guesses, automatically maintaining your in-person standards.

Security is a core pillar of Revinate Chat. Our platform provides a private, PCI and GDPR-compliant environment. Access is granted via unique, encrypted URLs that expire after 30 days, ensuring guest data remains protected throughout their journey.

Revinate Chat is designed with an intelligent handoff feature to ensure guest satisfaction never falters. While our AI efficiently automates up to 80% of routine inquiries, the system is programmed to instantly recognize complex or sensitive matters — such as billing disputes or safety concerns. When these triggers occur, the conversation is routed to a live agent, providing a smooth transition from automated assistance to personalized, human-led service.